- Chinese Food
- Chinese Restaurant
- Arizona
- Maricopa County
- Phoenix
- Bell Embarcadero Center
- Chinese Restaurant in East Bell Road
- Panda Express
Panda Express Photos










Hours
Monday, 9:00 AM - 11:00 PMTuesday, 9:00 AM - 11:00 PM
Wednesday, 9:00 AM - 11:00 PM
Thursday, 9:00 AM - 11:00 PM
Friday, 9:30 AM - 11:30 PM
Saturday, 9:30 AM - 11:00 PM
Sunday, 9:30 AM - 11:00 PM
About Panda Express
Panda Express, located at 903 E Bell Rd #101 in Phoenix, Arizona, is a well-known fast-food chain providing Chinese-inspired cuisine for local users seeking a quick meal. As a familiar brand, Panda Express offers a standard menu of popular dishes.
Customer reviews for this specific location present a mixed picture. One customer reported a negative experience involving a foreign object (gum wrapped around a penny) found in their fried rice. This reviewer also expressed significant dissatisfaction with the customer service received when attempting to address the issue, citing conflicting information regarding a refund and a requirement to return on a different day to speak with a manager. This led to a very negative overall rating and a strong recommendation against eating at this particular Panda Express.
In contrast, another reviewer had a highly positive experience with a specific employee named Maggie. This customer specifically highlighted Maggie's "amazing" customer service skills, praising her ability to represent Panda Express well, work effectively under pressure, and acknowledge her kitchen teammates. This review suggests that while there might be inconsistencies, some staff members at this location provide exceptional service.
Based on the limited reviews, it's challenging to provide a comprehensive overview of the environment or typical services at this Panda Express. One review focuses on a significant food quality and customer service issue, while the other specifically commends an individual employee for excellent service. There is no information available regarding any current promotional offers at this location.
Local users considering this Panda Express on E Bell Rd should be aware of the reported negative experience concerning food quality and customer service. However, it's also worth noting the positive feedback regarding at least one staff member's exceptional service. As with any fast-food establishment, experiences can vary. For direct inquiries or to place an order, you can contact them at (602) 978-9799 or +1 602-978-9799.
Panda Express Location
903 E Bell Rd #101, Phoenix, AZ 85022, USA
Customer Reviews
Don't eat at this location bell rd & 9th st , found a piece of gum wrapped sticked to a penny inside my fried rice. I called the store to complaint the lady told me to come in for a refund, I showed up to the store 10 mins later & she then advise me she couldn't give me a refund and that I had to come in the next day when a manager was there. Worst customer service ever!! If I could give 0 stars I would.
Just wanted to do a shout-out to Maggie. Her customer service skills are amazing!! She represents Panda Express well and deserves the recognition!!! She works well under pressure and recognizes her team her team mates on the kitchen!!
Overall it’s a good Panda Express location. The food is consistently good. Sometimes could be a lot slow but that’s just because they get really busy during lunch hours. The place is kept up well, I bring my daughter here once in a while and she always enjoys it as well.
I walk and want to pick an online order. No chow mein. I was told 5 to 6 minutes. 10 minutes later. No shrimp. 5 to 6 minutes. Meanwhile, staff were purchasing desserts from a vendor selling stuff in your lobby. And all the while, I'm waiting for my order and customers are walking in after me and being served. This location has a really big problem. 2 customers walked out while I was there. Do yourself a favor and hire better people or close your doors.
I had a frustrating experience at the Panda Express on Union Hills Dr., where my DoorDash order was stolen. When my wife called to address the issue, the manager rudely hung up on her and made no effort to help—an unprofessional and disappointing response. In stark contrast, Eli, the General Manager at the Bell Rd. location, went above and beyond to provide outstanding service. His attention to detail, professionalism, and commitment to customer satisfaction were unmatched. Eli’s exceptional leadership and care should be recognized and rewarded—he embodies everything great customer service should be and could teach the Union Hills staff a thing or two about integrity and accountability.
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