Panda Express

Introducing Panda Express, a chain restaurant located at 275 E Altamonte Dr #1020, Altamonte Springs, FL 32701, USA. As a Chinese restaurant, Panda Express aims to offer a variety of American Chinese cuisine for dine-in and takeout. However, recent online reviews indicate significant concerns regarding customer service and food quality at this specific location.

Environment:

• One reviewer reported observing "food and trash on the floor in the dining room," suggesting issues with cleanliness.

Services:

• The restaurant offers dine-in and presumably takeout services, consistent with the general Panda Express model.
• One customer experienced "the worst customer service" when addressing an issue with their food. While one staff member, Octavio, was commended for his appropriate handling of the situation (listening, acknowledging, apologizing), the manager's response was criticized for lacking acknowledgement, apology, or empathy.

Features (based on customer reviews):

• Inconsistent Food Quality: Multiple issues with food quality were reported. One customer found their honey sesame chicken and Beijing beef to be "DRY and tough to chew with very little sauce." The green beans were described as "soggy and brownish," and the vegetables in the chow mein were "wilted and brown." The rice was also problematic, with one instance of "undercooked rice that was softer smh."
• Past Negative Experience: One reviewer mentioned having a similar negative experience previously, indicating that the recent issues might not be isolated incidents.
• Bug Found in Food: A serious issue was reported where a customer "found a bug" in their food. While a refund was provided, the handling of the situation by the manager was deemed unsatisfactory.

Promotional Information:

There is no specific promotional information available in the provided data. However, given the recent negative reviews concerning food quality, cleanliness, and customer service at this particular Panda Express location, local users may want to exercise caution or consider these experiences when deciding whether to visit.

For local users in Altamonte Springs, FL, Panda Express at 275 E Altamonte Dr #1020 offers American Chinese cuisine. However, recent feedback indicates significant problems with food quality, cleanliness in the dining area, and potentially poor customer service depending on the staff member. It is advisable to consider these recent experiences when making a decision to dine at or order from this location. Contacting the restaurant directly at (407) 831-6893 or +1 407-831-6893 might provide further information, but the recent reviews raise considerable concerns.