Panda Express

Panda Express, situated within Cross Creek Mall at 585 Cross Creek Mall in Fayetteville, North Carolina, 28303, USA, falls under the Chinese Restaurant category, specifically operating as a fast-food chain offering Chinese-inspired cuisine. Customers can contact this location at (910) 487-7932 or through their mobile number, +1 910-487-7932, for inquiries or to place orders.

Based on recent online reviews, customer experiences at this particular Panda Express location appear to be a cause for concern. One customer, visiting on January 4, 2025, at 6:45 PM, reported a significant delay in receiving service at the order counter. This individual noted that it seemed call-in and online orders were prioritized over in-person customers, as they stood waiting for 3-4 minutes before an employee acknowledged them. Their order was not taken until a considerable line of approximately 7-8 people had formed behind them, suggesting potential inefficiencies in managing in-person service during busy times.

Further in their review, this customer detailed an interaction regarding their "bigger plate" meal, which includes three entrees. They were asked if they wanted all three entrees placed in the same tray as the rice, a practice they found unusual and impractical due to potential overcrowding and messiness. The customer expressed concern that this would either result in a poorly presented meal or a reduction in the portion sizes of the items. This prompted them to request one entree in a separate container. The subsequent question about which entree should be separate further indicated a lack of standard procedure or understanding of customer expectations for this type of meal. Ultimately, this negative service experience, attributed to the perceived "incompetence" of the staff, led the customer to state that they would not return to this specific location, recommending the Panda Express on Raeford Road as a superior alternative within the town.

Another customer who purchased food to go reported a disappointing discovery upon arriving home – a burnt egg roll. This issue with food quality is a significant concern, as it reflects a lack of attention to detail in the preparation process. Adding to this negative experience was an interaction with the cashier, described as "charismatic" in a sarcastic tone. This customer felt that the cashier was displeased when they declined to "round up" the price of their meal. The cashier allegedly made a joke about the credit card reader having issues with the payment due to the customer's refusal to round up, a behavior deemed "childish and unprofessional." The reviewer strongly criticized this perceived entitlement to the customer's money and the cashier's unsolicited opinions. As a result of both the poor food quality and the unprofessional service, this customer explicitly stated that they would not recommend this Panda Express location and advised others to avoid it in favor of other fast-food options.

The environment of this Panda Express location is not explicitly described in the provided reviews. As it is situated within Cross Creek Mall, it is likely to have a typical fast-food restaurant layout with a service counter, a food display area, and tables for dining within the mall's food court or a dedicated space. However, the reviews do not offer any specific insights into the cleanliness, ambiance, or overall comfort of the dining area.

In terms of services, Panda Express primarily operates as a fast-food restaurant offering both dine-in and takeout options. The first review mentions the existence of call-in and online ordering, suggesting that these services are also available. However, the reviewer's negative experience highlights potential issues with the efficiency of handling in-person orders compared to remote orders. The second review confirms the availability of to-go service, although it also points out a lapse in food quality for takeout orders.

Features of Panda Express as a chain typically include a standardized menu of American Chinese cuisine, with popular dishes like Orange Chicken, Kung Pao Chicken, and Chow Mein. Customers usually select a base (such as rice or noodles) and then choose one or more entrees to create their meal. The "bigger plate" meal mentioned in one of the reviews is a standard offering that allows customers to select three entrees. However, the interaction regarding the placement of these entrees indicates a potential deviation from typical practices or a lack of proper training among the staff at this specific location.

The provided reviews do not contain any information about ongoing promotional offers or special deals at this Panda Express location. As a national chain, Panda Express often has various promotions, which may vary by location and time. Customers interested in learning about any discounts or special menu items at the Cross Creek Mall location would need to inquire directly with the restaurant.

In conclusion, the recent customer feedback for the Panda Express located in Cross Creek Mall, Fayetteville, NC, raises significant concerns regarding both service efficiency and food quality. One reviewer experienced a considerable wait time and an unusual interaction with staff regarding their order, leading to a negative overall impression of the staff's competence. Another customer received a burnt egg roll with their to-go order and reported unprofessional behavior from the cashier. These negative experiences suggest potential issues with staff training, order processing, and quality control at this particular location. Local users considering this Panda Express should be aware of these recent reports, which contrast with the generally expected standards of a national fast-food chain. It may be prudent to consider other dining options or the alternative Panda Express location mentioned on Raeford Road based on this feedback. For information on the current menu and any promotions, direct contact with the restaurant is recommended.