Panda Express

Panda Express, situated at 905 County Rd 42 W, Burnsville, MN 55337, USA, is a well-known chain operating within the "Chinese Restaurant" platform category, offering a variety of American Chinese fast food dishes. This particular location can be contacted at (952) 960-8986 or via their mobile number +1 952-960-8986. Recent customer reviews present a somewhat polarized view of the service and experience at this Burnsville branch.

One customer expressed significant dissatisfaction with their experience involving a DoorDash delivery order. They reported ordering a plate with chow mein, honey walnut shrimp, and broccoli beef. According to the Dasher, the manager confirmed that the entire order was included. However, upon receiving the delivery, the broccoli beef was missing. The customer's attempt to resolve this issue by contacting the restaurant directly was met with a refusal to rectify the mistake, with the staff member on the phone reportedly stating that they could not assist and directed the customer to contact DoorDash instead. This initial lack of willingness to resolve the issue directly with the customer, even when the Dasher was willing to return to the restaurant, was deemed "completely unacceptable" by the reviewer. Eventually, after further interaction, the restaurant did provide the missing part of the order to the Dasher. However, the reviewer highlighted a perceived lack of quality check in their order fulfillment process and expressed their strong disapproval of the handling of the situation.

In stark contrast, another customer shared a highly positive dine-in experience at the same Panda Express location. They and their wife chose to have an early dinner and were pleasantly surprised by the warm welcome they received from the entire staff upon entering. The reviewer likened the friendly atmosphere to the camaraderie depicted in the television show "Cheers," indicating a very welcoming and engaging environment. For their meal, this customer ordered the super greens accompanied by honey walnut shrimp and black pepper sirloin steak, all of which were described as "hot, flavorful, and quite satisfying." They also ordered apple pie rolls but were too full to eat them at the time, planning to enjoy them later. The dragon fruit mango black tea was also highlighted as "delightful" and offered unlimited refills at the soda fountain, a standard feature for many fast-food establishments.

A specific staff member named Katherin was singled out for exceptional service. Although she was not directly serving their table, she made rounds to ensure guests had everything they needed, offering condiments, sauces, and fortune cookies. The reviewer was particularly impressed by her attentiveness and willingness to go above and beyond in her service. The reviewer extended a "heartfelt thank you to Panda Express for providing such a remarkable dining experience" and expressed hope that other locations could emulate this level of enthusiasm and service. Special recognition was given to the manager, Jesse, for "facilitating this wonderful outing." This customer stated that they looked forward to returning and encouraged others to visit this location, expressing their gratitude for the positive experience.

Based on these two recent reviews, the environment and services at this Panda Express location in Burnsville appear to be capable of providing a very positive experience, as highlighted by the dine-in customer who praised the welcoming staff and attentive service. The "Cheers"-like atmosphere suggests a friendly and engaging environment for those dining in. The availability of self-serve beverages with unlimited refills is a standard service feature. The proactive approach of staff members like Katherin in ensuring customer satisfaction indicates a focus on good customer service within the dining area.

However, the negative review concerning the delivery order raises concerns about the quality control in order preparation for takeout and the initial handling of customer service issues related to incorrect orders. While the issue was eventually resolved, the initial refusal to assist and the inconvenience caused to both the customer and the delivery driver are significant drawbacks. This suggests a potential inconsistency in service quality depending on whether the order is for dine-in or delivery.

In terms of features, Panda Express is generally known for its quick service and a consistent menu of American Chinese favorites. The positive review highlights the flavor and temperature of dishes like the honey walnut shrimp and black pepper sirloin steak, as well as the enjoyable dragon fruit mango black tea. The welcoming staff and attentive service, particularly from Katherin, could be considered a feature of this specific location when dining in. However, the negative review points to a lack of quality control in order fulfillment for delivery and a less than satisfactory initial customer service response to order errors.

There is no promotional information explicitly mentioned in these reviews. Panda Express as a chain frequently offers various promotions and limited-time offers, which local users might want to check through their official website or other promotional channels. These could include discounts on specific dishes, family meal deals, or online ordering specials.

In conclusion, the Panda Express located in Burnsville, MN, at 905 County Rd 42 W, appears to offer a potentially very positive dine-in experience with a welcoming atmosphere and attentive staff. The food quality for dine-in, as mentioned in one review, is satisfactory. However, there are concerns regarding the accuracy of delivery orders and the initial customer service response to errors, as highlighted in another recent review. Local users considering dining in at this Panda Express might expect a friendly environment and good service, while those opting for delivery should be aware of the possibility of order inaccuracies and potential challenges in resolving them. It would be advisable for customers to double-check their takeout or delivery orders upon receipt to ensure everything is correct. For the most up-to-date information on promotions and menu items, checking the official Panda Express website or contacting the store directly is recommended.