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Explore Panda Express in Germantown: Your Local Chinese Restaurant
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Panda Express

986 reviews

Panda Express Photos

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Hours

Monday, 10:00 AM - 9:30 PM
Tuesday, 10:00 AM - 9:30 PM
Wednesday, 10:00 AM - 9:30 PM
Thursday, 10:00 AM - 9:30 PM
Friday, 10:00 AM - 9:30 PM
Saturday, 10:00 AM - 9:30 PM
Sunday, 10:00 AM - 9:30 PM

About Panda Express

Welcome to Panda Express, a chain fast food Chinese restaurant located at N96w17698 County Line Rd in Germantown, Wisconsin. As a Chinese restaurant, Panda Express offers a variety of dishes for those seeking quick-service Chinese cuisine.

You can contact this Panda Express location at (262) 251-1268 or their mobile number +1 262-251-1268 for inquiries or to place orders. Services typically include takeout, and potentially dine-in, although this is not explicitly mentioned in the provided reviews.

Recent customer feedback indicates significant concerns regarding food quality and customer service at this particular Panda Express location. One reviewer shared a distressing experience of finding hair in their food. They expressed being "mortified" and highlighted a perceived lack of empathy from both the night shift staff, where the issue originated, and the manager the following morning. According to this review, the manager's response was limited to offering a refund and a replacement plate that was not the full original order. The reviewer strongly criticized the restaurant's management and employees, suggesting a need for new staff who genuinely care about customer experience. They also mentioned the financial inconvenience caused by having to wait for a refund and indicated plans to contact corporate.

Another review pointed out issues with food readiness, stating that regardless of the time of day, staff members often appear idle at the counter and only begin preparing dishes after an order is placed. This customer expressed frustration with the resulting 10-12 minute wait times, suggesting that the restaurant should prepare food in advance to improve efficiency.

Based on these recent reviews, potential customers should be aware of reported issues concerning food safety, customer service, and food preparation efficiency at this Panda Express in Germantown. These negative experiences suggest a need for improvement in management and staff attentiveness to ensure food quality and customer satisfaction. Local users may want to consider these factors when deciding whether to visit this location.

Panda Express Location

N96w17698 County Line Rd, Germantown, WI 53022, USA

Customer Reviews

3.0
986 reviews
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Dana I
Mar 21, 2024

Listen I gave this restaurant 2 times to make me feel comfortable enough to not write this review. Terrible!! Mortified!! Are just a little bit of it. It is 2024 there is no excuse for hair in my food from a chain fast food restaurant!! Then upon finding the hair the lack of empathy not only on the night shift from where the hair was in my food, but the manager the next morning didn’t even care about what I had to say. Just wanted to give me my refund and send me on my way. Then as some sort of pity she made me a plate and it wasn’t even the full order like it was “better” now it was on her shift… This restaurant clearly needs new management and employees that truly care!!! Not ones that will laugh and hide in the back when I’m in tears because I can’t eat my food and now have to wait until the next morning for my money!!! Like not everyone has a bunch of money like that!!! I can’t wait until I hear back from corporate!!

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Breanna McIntee
Feb 05, 2025

They never have food ready. No matter what time of day it is they all stand around at the counter and then when someone comes in to order they are yelling back to the cook all these dishes that need to be made. Why not make them in advance? Customers don’t want to wait 10-12 minutes bc you stand around all day.

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Pete Pingel
Feb 25, 2025

Ate there twice and both times not good food. Today around lunch time they where out of two entrees so I got what was available and it was not very fresh have not felt good the rest of the day. Last time I was there around lunch time they where out of fried rice it took a while but finally got served the rice was slimy and again did not feel good the rest of the day. Food is not fresh, Will not be going back.

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P. Y.
May 30, 2024

Customer service was good and Food "looks" good, except the broccolis and until i tasted and smelled the fried rice. Smells and taste like two days ago rice and broccolis don't look or taste fresh at all, tasted over due. Btw THEY FORGOT MY ANGUS STEAK! And replaced it with the honey walnut shrimp when i only asked one for the 1st order plate.

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Emily Stelzner
Jan 13, 2024

I placed my order through Doordash and I got a plate with veggies fried rice Kung pao chicken and Beijing beef. As I was eating it I thought I was just crunching on hard rice (like maybe from the bottom of the pot). Instead I started pulling these hard black pieces from my mouth. I started inspecting my food and I found it mixed all throughout the dish. I have no idea what this is or how much of it I ingested but it's not food. I thought it might just be burnt black bits of something but it feels like a hard plastic. Please be careful what you eat from here.

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