Panda Express

There are at list 10 people in front of me and the girl at the counter just kept doing the online orders. It looked like two or three online and then one customer. When o got to the front I made a comment about the fact that if you have that much orders online you should add another person so your line move faster. Big mistake, my food portion became so little. It is ridiculous that you can make a comment and don’t get punished for it. Picture is of a double order of teriyaki chicken.

The location has been updated slightly since my last time in. But today I swung in for what some would call a late lunch around 230 and the customer service and food was outstanding! I have visited here ever few months since they opened years ago and I have to say this visit the food tasted its best!

I had the pleasure of being served by Kaitlyn at Panda Express, and she was an absolute star! Her patience and kindness made my experience truly enjoyable. I was feeling indecisive, but she walked me through every option with a smile, ensuring I got exactly what I wanted (which turned out to be almost everything!). Her customer service was top-notch, and her positive attitude was contagious. What impressed me even more was when I tried to tip her for her excellent service—she graciously let me know that Panda Express doesn’t accept tips, only donations to charity. While I admire the company’s charitable efforts, employees like Kaitlyn deserve to be recognized and rewarded for their hard work and dedication. Panda Express, take note—you have a gem in Kaitlyn! I’ll definitely be back, not just for the great food but for the exceptional service she provided. Thank you, Kaitlyn!

If I could give negative 00 I would half the time it's burt chicken with pints of chemical sauce the cook over cooks the stuff completely wasted $30 on this burt food thanks panda

I guess since they had a decent line of customers in the store ordering they couldn't care enough for my food. I placed an online order for pick up and had to wait 30 minutes after the time it was suppose to be ready. Half my food was already packed and got really cold, they gave me very small portions of meat and cold burnt ragoons. My food did not taste fresh and the manager was really rude and couldn't even properly explain that all orders not placed in the restaurant have to call customer service she just said, "I can't do anything for your online order. There's nothing for her there to refund me....." what kind of explanation is that? And said it with an attitude. I get she was tired you can see it in her entire body language and face expression, she was running the line with two other employees. But still she needs to be re-educated on company guidelines and work on her customer service delivery.