Panda Express

Panda Express, situated at 2031 Coliseum Dr in Hampton, Virginia, falls under the Chinese Restaurant category, specifically operating as a well-known fast-casual dining chain offering a variety of American Chinese cuisine. This introduction aims to provide local users with an objective overview of this particular Panda Express location based on recent customer feedback available online. The reviews touch upon aspects such as service, food quality, and order accuracy.

One customer shared a negative experience with their drive-thru order. They reported ordering two chow mein and one kung pao chicken, but instead received rice with all three items. Expressing dissatisfaction with Panda Express's rice and noting that they already had rice at home, the customer was unable to return to rectify the error due to the distance traveled. This review highlights a potential issue with order accuracy, particularly in the drive-thru service, and underscores the importance of verifying orders before leaving the premises.

In contrast, another customer had a highly positive experience, stating that this particular location is "by far the best Panda Express that I’ve ever been too." This suggests a potential for superior quality or service compared to other branches of the same chain. This positive reviewer specifically mentioned the freshness of the food, including the Beyond Orange Chicken, indicating that this location prioritizes the quality and freshness of its ingredients. Furthermore, they praised the entire staff for openly and pleasantly greeting them, describing the interaction as "so cute!!" This emphasis on friendly and welcoming customer service is a significant positive aspect highlighted in this review, leading the customer to express their gratitude and leave a positive review.

Considering these two recent reviews, the Panda Express at 2031 Coliseum Dr in Hampton, VA, appears to offer potentially fresh food and a welcoming staff, as noted by one customer. The positive feedback regarding the freshness of the Beyond Orange Chicken is particularly noteworthy for those interested in this plant-based option. However, the negative review concerning an incorrect order in the drive-thru serves as a reminder for customers to double-check their orders, especially when using the drive-thru service, to avoid inconvenience.

As a well-established chain, Panda Express generally offers a consistent menu featuring popular dishes such as orange chicken, chow mein, various fried rice options, and other American Chinese staples. The availability of a drive-thru at this Hampton location provides added convenience for customers looking for a quick meal on the go. The positive mention of the Beyond Orange Chicken suggests that this location carries and prepares this popular vegetarian option well. The friendly greeting from the staff, as reported by one reviewer, indicates a focus on customer interaction and creating a pleasant atmosphere, at least during that particular visit.

However, it's important to acknowledge the reported issue with order accuracy. While one customer had an excellent experience, the other's frustration with receiving the wrong items highlights a potential area for improvement in their order fulfillment process, especially for drive-thru customers who may not realize the error until they are already far away.

For local users in Hampton, Virginia, the Panda Express on Coliseum Dr offers a convenient option for fast-casual American Chinese food with the added benefit of a drive-thru. If fresh food and friendly service are priorities, this location seems to have the potential to deliver, as highlighted by one positive review. For those specifically interested in the Beyond Orange Chicken, this location is reported to prepare it well. However, based on the reported order error, it would be advisable to carefully check your order before leaving, particularly if using the drive-thru. As Panda Express is a chain, promotional offers and menu items are generally consistent across locations, but specific in-store promotions might vary. For the most up-to-date information on their menu, services (like online ordering or delivery, if available through third-party services), and any current promotions, local users can contact the store directly at (757) 825-3207 or +1 757-825-3207, or visit the official Panda Express website. Weighing the positive feedback regarding food freshness and staff friendliness against the reported issue with order accuracy will help local diners make an informed decision about their dining experience at this Panda Express location.