Panda Express

Among various reviews posted before mine, my service is frequently similar—we come here often. Rudeness, unprofessionalism and cold/dry food. Today’s visit we got cold/dry honey sesame and a strong burnt smelling rice—I asked for fresh chicken as they just poured some, and I got a rude look like I came to complain. I paid for quality food and service, I deserve to receive that. I shouldn’t have to feel like I am inconveniencing them when I am not in control of the food. Also at this visit, the lady getting fried rice said it smelt weird to her coworker who made the food, to which he replied with, “I don’t know if it’s bad, it just smells like that”—mind you, this was in the restaurant, out loud. She then brought me my food and once I got to the fried rice, you can very easily smell the very burnt smell coming from it—the rice itself wasn’t burnt or overcooked, but it was definitely cooked in a very burnt pan. On top of all that, I get down deeper into my rice and found a hair—see photo attached. We used to frequent this place, but not anymore after these past 4-5 visits of the same exact, mediocre service.

Brown Rd. Location. This is my second and final visit to this restaurant. The first time, I went through the drive thru. My food was cold and looked like they scraped the bottom of the pan to serve me. I decided if I went back, I would go inside to see for myself if the food looked good enough to buy. Today, I ordered takeout in the lobby. I ordered orange chicken, broccoli beef with steamed rice. It looked great. When I got home and began to eat, I realized the steamed rice was undercooked. The broccoli in the broccoli beef was practically raw, not horrible but not great. Do better Panda Express. It’s too late for me but do better for the people who still choose to spend their money in your restaurant.

Today I ordered two single entree’s with rise, and the ratio was 98% rice. I ordered a two entree with double beef broccoli, and it didn’t come close to filling the box that it came in. I spent $32 to get half protein I should have. Work on your portions/proportions to ensure your customers feel they are receiving value in their purchase.

The store was full, line was long. Took 15-20 minutes to get to service. They were out of string bean chicken, my wife’s first choice. I think the server was training someone - which is fine, but after I told the trainee my order, the trainer pushed him out of the way and made me repeat my order twice more before she filled it. Then there was another five minute wait at checkout. Hence, my food was cold when I got to my table. I know the food is good when it’s hot, but today it’s not.

Got there around 10:30 and went through the drive thru and ordered a plate and only wanted white rice and double orange chicken and was told it would be a 30-45 min wait for “RICE” !?!? Like why even be open if you dont have the one of like two side dishes that can be served. So i drove off because i was disappointed and decided to call the store and maybe talk to a manager and the first call went unanswered and i called again and someone picked up and i asked for a manager and from the voice i could tell it was the same lady and she said i am the assistant manager. And i just said its a bit upsetting that theres a 30-45min wait for rice and she goes “WELL WHATTA WANT ME TO DO ABOUT IT “? I just hung up. Definitely crappy service and crappy customer service! 👎🏾