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Panda Express at Bartram Park Blvd, Jacksonville: Customer Experiences
  1. Chinese Food
  2. Chinese Restaurant
  3. Florida
  4. Duval County
  5. Jacksonville
  6. Southside
  7. Chinese Restaurant in Bartram Park Boulevard
  8. Panda Express

Panda Express

623 reviews

Panda Express Photos

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Hours

Monday, 9:30 AM - 10:00 PM
Tuesday, 9:30 AM - 10:00 PM
Wednesday, 9:30 AM - 10:00 PM
Thursday, 9:30 AM - 10:00 PM
Friday, 9:30 AM - 10:30 PM
Saturday, 9:30 AM - 10:00 PM
Sunday, 10:00 AM - 10:00 PM

About Panda Express

Panda Express, located at 12697 Bartram Park Blvd in Jacksonville, Florida, is a Chinese Restaurant offering fast and casual American Chinese cuisine. They can be contacted at (904) 886-2823 or via mobile at +1 904-886-2823. This location features a drive-thru service.

Recent customer reviews indicate mixed experiences. Several reviews highlight significant issues with customer service, specifically mentioning rudeness from a particular employee. One long-time regular customer reported multiple negative encounters with the same staff member, leading them to cease their patronage despite previously being a frequent visitor. This customer also expressed concerns about the management's response to these issues.

In addition to service concerns, another customer reported an issue with order accuracy. They ordered two medium-sized boxes but received one medium and one small. Due to the distance, they were unable to return to correct the mistake, resulting in inconvenience and financial loss. This customer described the experience as "terrible" and labeled the discrepancy as "deceiving."

While Panda Express is a well-known chain, these recent reviews for the Bartram Park Blvd location in Jacksonville point to potential inconsistencies in customer service and order fulfillment that prospective customers may want to consider.

Panda Express Location

12697 Bartram Park Blvd, Jacksonville, FL 32258, USA

Customer Reviews

3.0
623 reviews
J
J B
Apr 10, 2025

Long time regular. I usually go for lunch 5 to 6 days a week through their drive thru without any problems until I came across Corina. Third time of dealing with her rudeness was the final straw for me. I reported her to what I guess was the manager Eliza. She apologized and said she would let the GM know. I doubt that will do anything though. It's a shame because all the other drive thru employees are very professional and polite but I refuse to give my business to a restaurant that lets this rudeness go on. Again, this was my third time dealing with Corina. I blame management for this. I guess this Bartram location has so many customers they could care less about losing a 5 to 6 day regular. Maybe your management needs to go back and explain what customer service is seeing its us customers who pay their salary. Too many restaurants in this area to put up with rudeness and disrespect. Needless to say I will not be back.

A
Anna P
Mar 15, 2025

I ordered two medium-sized boxes, but they sent one medium and one small instead. It was too far to return and fix their mistake, which was very inconvenient. On top of that, I lost money since the price difference is significant. This was a terrible experience—deceiving customers is unacceptable!

N
Nelson Richardson
Aug 27, 2024

This Panda Express location is great. The employees are nice customer service is good,and the food is great and fresh.The kitchen looks clean and the tables and seats are clean.

J
Joy
Jan 03, 2025

Panda express will always be one of my favorite chinese go-to's!

b
brohm86 shinanagins
Aug 03, 2024

Oh the food. Flavorless and dry. Honey shrimp dry n burnt. Noodles dry almost crunchy. Dirty disgusting condiment bar with nothing on it except napkins and forks. Service was confused show and was very impatient with me.

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