Panda Express

Welcome to our platform for local Chinese restaurant information. Today, we present an overview of the Panda Express located at 1151 40th St #100, Emeryville, CA 94608, USA. As a well-established brand within the Chinese Restaurant category, Panda Express offers a fast-food approach to American Chinese cuisine. For inquiries, you can reach this Emeryville location at (510) 655-1139 or +1 510-655-1139.

Panda Express is generally known for its quick service and popular dishes such as Orange Chicken, Kung Pao Chicken, and a variety of chow mein and fried rice options. This Emeryville location serves the local community and those passing through the area seeking a convenient and familiar meal.

To provide an objective introduction to this specific Panda Express branch, we have examined recent customer reviews available online. These reviews offer insights into the experiences of individuals who have recently dined at or ordered from this location, highlighting aspects of food quality, service efficiency, and overall satisfaction.

One reviewer expressed a decline in the quality of a specific dish, the Kung Pao Chicken. They mentioned that this location previously served a better version of this dish but noted that it no longer has sufficient sauce, resulting in a "stinky and less tasty" chicken compared to the Teriyaki Chicken. While they rated the Teriyaki Chicken as "not that bad" (giving it 3 points), they gave the Kung Pao Chicken a zero, indicating significant dissatisfaction. This reviewer suggested that the change in quality might be due to a focus on cost savings rather than taste.

Another customer shared a considerably negative experience regarding both the service speed and food preparation. They reported arriving at approximately 8:32 PM but not receiving their food until 8:56 PM, a delay of nearly 24 minutes. Furthermore, they found the portions to be "very underportioned," suggesting a lack of adequate serving sizes. This reviewer also observed that the staff had begun cleaning the restaurant "way too early" and did not have enough food adequately prepared for remaining customers. There was also a lack of clear communication regarding the delay; the customer was initially told it would take 8 minutes, then 6 minutes, but the actual wait time was significantly longer.

By the time their order of orange chicken and sweet and sour chicken was ready, this customer found that their side dishes were already cold because they had been plated prematurely and not kept warm. When the customer attempted to address these issues, they were informed that there was no manager on duty, and the shift lead appeared indifferent to their concerns. Only after the customer mentioned writing a review did the shift lead offer a free drink as compensation, which the customer declined, expressing their desire to leave the restaurant. This detailed account paints a picture of slow service, underprepared and cold food, poor communication, and a lack of effective customer service.

Considering these two recent reviews, there appear to be potential issues concerning food quality consistency, service speed, portion sizes, and customer service at this Panda Express location in Emeryville. The decline in the Kung Pao Chicken's quality, as perceived by one reviewer, and the significant delays, underportioned and cold food, and unhelpful staff response reported by another, are notable points of concern for potential customers.

As a fast-food chain, Panda Express typically aims for efficiency and consistency across its locations. However, these reviews suggest that this particular branch may be falling short in some key areas. The comment about cost savings potentially impacting food quality is also a factor that might affect the overall dining experience.

The provided information does not include details about the restaurant's environment or ambiance. Panda Express locations generally feature a casual and brightly lit setting designed for quick turnover. Customers typically order at a counter and receive their food to eat in a designated seating area or take away. However, the specific atmosphere of this Emeryville location is not described in the given reviews.

Similarly, there is no information regarding specific services offered at this branch, such as online ordering, delivery options through third-party services, or any unique features that might distinguish it from other Panda Express locations. Furthermore, the provided text does not mention any ongoing promotional offers or special menu items available at this Emeryville restaurant.

In conclusion, based on the recent customer feedback, the Panda Express at 1151 40th St in Emeryville appears to have areas that may require attention. Customers have reported a decline in the quality of certain dishes, significant service delays, issues with portion sizes and food temperature, and unsatisfactory customer service experiences. While Panda Express is a well-known brand, these reviews suggest that the experience at this particular location may not consistently meet expectations. Potential customers might want to take these recent experiences into consideration when deciding to dine at or order from this Emeryville branch. For more information on their services, menu, and any potential promotions, contacting the restaurant directly may be advisable.