Panda Express

Welcome to Panda Express, a well-known Chinese Restaurant located at 4008 172nd St NE A in Arlington, WA 98223, USA. You can reach us at (360) 651-8689 or via mobile at +1 360-651-8689 for inquiries. Panda Express is a popular chain offering familiar Chinese-American cuisine, and the Arlington location appears to be a significant option for residents in the area, with one reviewer suggesting it might be the only Panda Express nearby.

According to one customer, the food at the Arlington Panda Express is "amazing." Despite the restaurant being "super busy," this reviewer found the staff to be "very nice." They enjoyed the plate option, which included mushroom chicken, orange chicken, chow mein, and rice, and reported having "no complaints" about their meal. This positive feedback highlights the potential for a satisfying in-person dining or takeout experience at this location, with tasty and well-received menu items.

However, another customer shared a significantly contrasting experience, particularly concerning online ordering and service. While they acknowledged that "the food is good," they described the service as "awful," especially for online orders. This reviewer claimed that the staff tends to prioritize walk-in customers, often ignoring pre-ordered meals. They recounted a personal experience of waiting nearly 45 minutes for food that was ordered two hours in advance, expressing increasing frustration as they watched newly arrived customers receive their orders. Based on this, they strongly advised against online ordering from this specific Panda Express location.

The negative review further elaborated on issues with staff attitude, mentioning that while some employees are "very nice and courteous," there are others who are "horribly rude," especially when customers inquire about the status of their online orders. The reviewer even described an incident where an employee "snapped" at them for expressing frustration after a long wait. This suggests potential inconsistencies in customer service quality. The problems reportedly extend to delivery apps as well, with claims that online orders through these platforms are also ignored. The reviewer stated having heard from numerous other customers and delivery drivers who have experienced similar frustrations, with some even leaving without their orders due to the delays and poor service. While acknowledging that there are "a lot of hard working people there," the reviewer concluded that the store either lacks standard procedures for handling online orders or that these procedures are not consistently followed. They emphasized that their negative experiences were specific to this Arlington Panda Express location, having had no issues at other Panda Express stores.

Based on the conflicting reviews, the environment of the Arlington Panda Express is likely a typical fast-food setting, geared towards efficiency and high traffic, especially given the mention of it being "super busy." The decor and ambiance are not specifically described, so it's reasonable to assume a standard Panda Express aesthetic. The high volume of customers might contribute to the reported inconsistencies in service, particularly with online orders.

The services offered by this Panda Express location include dine-in and takeout, as indicated by the customers who visited the store. Delivery is also likely available through third-party apps, although this is where significant issues have been reported. The positive review suggests efficient service for in-person orders, while the negative review strongly criticizes the handling of online and delivery orders. This inconsistency in service quality based on the ordering method is a crucial point for local users to consider.

The features of Panda Express generally include a menu of popular Chinese-American dishes such as orange chicken, chow mein, and a variety of other entrees and sides, as mentioned by the satisfied customer. The Arlington location appears to offer the standard Panda Express fare. A notable feature, based on one review, is the friendly and courteous service for in-person customers. However, a significant drawback reported is the unreliable and reportedly rude service associated with online orders and delivery.

Promotional information for this specific Panda Express location is not provided in the reviews. Panda Express as a chain frequently offers various promotions, such as family meals, limited-time offers, and online ordering discounts. Local users are advised to check the official Panda Express website or app for any current promotions that might be applicable to the Arlington store, keeping in mind the reported issues with online order fulfillment at this location.

In conclusion, the Panda Express in Arlington, WA, offers the familiar taste of Panda Express cuisine, with one customer describing the food as "amazing" and the in-person service as "very nice," even during busy periods. This suggests that for those dining in or placing orders at the counter, the experience can be positive. However, there are significant concerns raised by another customer regarding the handling of online orders and deliveries, with reports of long wait times, ignored orders, and rude staff interactions. This inconsistency in service based on the ordering method is a critical factor for local users to consider. If you plan to visit the Panda Express in Arlington, you might expect standard fast-food ambiance and a typical Panda Express menu. For the best experience, especially if time is a concern, it might be advisable to place your order in person. Those considering online ordering or delivery through third-party apps should be aware of the reported issues at this specific location.