Panda Express

Panda Express, located at 2406 N Main St, High Point, NC 27262, USA, is a well-known fast-food Chinese restaurant chain offering a variety of American-Chinese cuisine. You can contact this specific location at (336) 740-9686 or via their mobile number +1 336-740-9686 for inquiries. Panda Express in High Point provides options for both take-out and potentially dine-in, catering to customers looking for quick and convenient Chinese-inspired meals. However, recent customer reviews indicate some significant concerns regarding order accuracy, service speed, and food quality at this particular location.

Several customers have expressed dissatisfaction with their experiences at the Panda Express in High Point. One reviewer recounted a problematic order where they received beef and mushroom instead of the fire wok steak and shrimp they had requested. This was reportedly the second time this location had made an error with their order. Additionally, they noted that the portion sizes were significantly smaller than usual, with an excessive amount of bell peppers and zucchini compared to the chicken in their entree. They also mentioned a reduced portion size for their third entree. This customer expressed strong disappointment with their visit.

Another reviewer echoed the sentiment of disappointment, stating that this specific Panda Express location "almost always make mistakes" with their orders and suffers from "sloooooooow" service. They further commented that the food quality at this High Point location was noticeably inferior to the Panda Express situated in Wendover. Adding to their negative experience, this customer reported experiencing diarrhea after consuming the food from the High Point restaurant. Based on their experiences, this reviewer explicitly recommended that anyone wanting to try Panda Express should instead visit the Wendover location, which they found to be "BETTER and FASTER!"

Customers utilizing the online ordering system have also reported issues with the pick-up process at the High Point Panda Express. One reviewer described the experience as "always frustrating," stating that the primary benefit of ordering online – skipping the line and wait – is negated by the need to wait for an employee to acknowledge them. This customer felt that their food was being held "ransom" until they pleaded for attention. Furthermore, they reported receiving "burnt egg rolls" on multiple occasions, indicating a recurring problem with the preparation of this particular item. Beyond issues with order accuracy and service speed, this reviewer also claimed to have witnessed employees engaging in arguments with customers and making threats of violence, which is a severe concern regarding the overall customer experience and staff conduct at this location.

The collective feedback from these reviews paints a concerning picture of the Panda Express in High Point. Multiple customers have reported issues with receiving incorrect orders, suggesting potential problems with order taking or fulfillment processes. The consistently slow service is another significant point of criticism, undermining the convenience typically associated with fast-food establishments and online ordering systems. Moreover, the reported food quality issues, such as smaller portions, excessive vegetables over protein, and burnt items, raise questions about the kitchen's preparation standards. The comparison to another location of the same chain, with a strong recommendation to visit the alternative, further emphasizes the specific problems at the High Point branch.

The negative health consequence reported by one customer (diarrhea) is a serious matter that could indicate potential issues with food handling or hygiene practices, although this is based on a single anecdotal report. The alleged incidents of employee arguments and threats of violence, if accurate, would point to significant problems with staff management and customer relations, creating a potentially hostile environment for patrons.

Given the overwhelmingly negative nature of these recent reviews, it is challenging to highlight any positive aspects of the Panda Express in High Point based solely on this information. The recurring themes of order mistakes, slow service, subpar food quality compared to another location, and serious allegations regarding employee behavior paint a picture of a restaurant that is currently underperforming in several critical areas of operation.

There is no information provided in these reviews regarding the environment or ambiance of the restaurant's dining area, as the focus of the feedback is primarily on the food and service aspects, particularly concerning take-out and online orders. Similarly, there is no mention of any specific features or promotional offers that might be unique to this Panda Express location.

In conclusion, based on recent customer reviews, the Panda Express located at 2406 N Main St, High Point, NC, appears to be facing significant challenges related to order accuracy, service speed, food quality, and potentially staff conduct. Multiple customers have reported receiving incorrect orders, experiencing slow service, and being dissatisfied with the food quality compared to other locations. Serious allegations regarding employee behavior further compound these concerns. Local users considering this Chinese fast-food restaurant should be aware of these recent negative experiences, which strongly suggest that caution may be warranted. The alternative Panda Express location in Wendover was explicitly recommended as a better option by one of the reviewers. Without any positive feedback or information about improvements in these areas, it is difficult to recommend the High Point Panda Express at this time.