Panda Express

I visited Panda Express at 8:40 PM, and my experience was very disappointing. When I walked in, one of the employees, who was cleaning, was standing with her phone and didn’t even look up. I approached the food station, and after a while, another employee reluctantly came over. I greeted her, but she barely acknowledged me and mumbled a quiet "hi" while giving me a disinterested look. It was obvious that they had already started closing and were in the process of putting things away. Most of the food had already been removed from the heating station, and I noticed that three trays of Orange Chicken and other dishes were sitting without any heat, just left next to other items. I asked if I could still place an order, and there was a small amount of Orange Chicken left. I requested a medium box of Orange Chicken to-go, and instead of serving it fresh or offering to warm it up, the employee scooped it directly from the tray that was not under any heat source. Naturally, the chicken was cold, which is completely unacceptable. Not only did this impact the quality of the food, but it also raises concerns about food safety regulations. Food that is no longer kept at a safe temperature should not be served. It’s unclear how long it had been sitting there, but food safety guidelines exist for a reason. I understand that they close at 9:30 PM, but at 8:40 PM, there was still plenty of time before closing, and yet they had already started shutting everything down while leaving food at unsafe temperatures. To make matters worse, the other employee, who was supposed to be cleaning, was sitting in a corner, away from the cameras, scrolling through her phone for quite a while instead of doing her job. Overall, I am extremely disappointed with both the customer service and the lack of adherence to food safety standards at this location. This is not the level of service or quality I expected from Panda Express.

I purchase food twice a week for years and I have never had a problem. The food is exceptional! Service is excellence. Brenda, Venessa, and Victor are the hallmark of customer service where most restaurant only dream of having exceptional employees. Thank you Panda Express from developing an exceptional team. What I love about all three they never say "no." to my requests. Forget about what "woke" person writes. You are a wonderful company with great food and service. Thank you to your special employees.

A typical trip to Panda Express is over pretty quickly with how fast I'm in and out with my food. It doesn't matter if I place the order online or just walk in. The atmosphere is mostly chill, quite calm, and not too loud. Food is fresh and hot every time, and the portion sizes are great, in my opinion. The staff is very good at their jobs from what I can tell, and they're not at all rude. Just friendly faces and smiles every time I've visited.

Worst experience ever. My broccoli with steak was only broccoli which I brought to the attn to Brenda, the service lady and she told me that the plate was supposed to be broccoli with a little steak but the picture does not justify the price. Food was dry and without flavor. I asked for salt and Brenda again with a dry tone told me we dont have salt or pepper. I can only asume that the location of Panda Express in decline and probably wont be there very long with this kind of service.

So this was our first time coming to this panda express and we have been in Roswell over five years. I cannot remember the store associates name I believe it was Ari. I think it started with a for sure. However, he was really nice explain to me how to order a platter if I wanted multiple nails and some of his favorite meat selections. I went with the orange chicken, sesame, chicken teriyaki, chicken noodles, fried rice and beef with broccoli. My favorite was the orange chicken and the sesame chicken. Everything that I had was really good with the beef was probably my least favorite. And the prices are good too.Can’t wait to come back.