Panda Express

Panda Express is a Chinese restaurant located at 1165 E Dundee Rd, Palatine, IL 60074, USA. They can be contacted at (847) 776-7190 or +1 847-776-7190. The restaurant offers both dine-in and takeout services, including online ordering for delivery and pickup.

Customer Experience:

• Customer reviews indicate a mixed experience, with both positive and negative feedback.
• One customer reported a significant error with their online delivery order, receiving the wrong main course, which resulted in a ruined meal.
• This customer also expressed dissatisfaction with the manager's handling of the situation, citing rudeness and a refusal to replace all the dishes.
• Conversely, other customers praised the convenience of ordering takeout through the app, noting the food was ready on time and still hot upon arrival.
• Another customer highlighted the generous portion sizes of the to-go orders and the freshness of the food.
• Reliability of the location was also mentioned, with repeat customers stating that they will be returning.

Food Quality:

• The food is generally considered tasty and fresh, with specific mentions of the orange chicken, chow mein, and fried rice.
• Portion sizes for takeout orders are described as generous.
• However, one customer's experience suggests that there may be occasional errors in order fulfillment.

Service:

• The online ordering process is described as easy and efficient.
• However, there are conflicting reports regarding customer service, with one customer describing the manager as rude, while others did not comment on service.

Features:

• Panda Express offers online ordering for both delivery and pickup through their website and app.
• The restaurant provides generous portion sizes for takeout orders.

Based on customer reviews, Panda Express in Palatine offers convenient takeout services and generally tasty food. However, there have been instances of order errors and concerns about customer service. The restaurant is considered reliable by some repeat customers.