Panda Express

This panda location officially opened on 11/20/2024. I placed a mobile order for pickup and received a call that they didn’t have my entree and asked what I would like instead so that it would be ready by pickup time. The staff inside offered me a drink while I waited, and I was very impressed with the customer service at this location. I work nearby and I will definitely be frequenting this location!

If you order anything from this location before DoorDash leaves your front door open all of your items. With the way that they restaurant delivery systems are going there’s no accountability between the delivery guy and the business as you see in the picture we received white rice when we should’ve received the walnut shrimp. The restaurant was willing to replace it, but I had to drive in to get it and all I got was an apology Versus them, sending it out and delivering at the same way, I ordered it. Update: we ordered from them again and before the driver left my driveway I went through everything to make sure it was there and of course there was something missing. After a brief conversation using Google translate, he shrugged to his shoulder, said sorry and left. I called the store and told him that there were items not in my order and he asked if I checked the bag before I left. It was clearly a delivery order that was not done correctly. after talking to Junior, who apparently is the store manager, I’m supposed to make another order and call him and tell him to put a drink in the order. I’m not looking for exceptional service. I’m just looking for what I order and this place seems to not be able to do that at all.

Edit: I noticed that there are 5 star reviews of this place despite the fact that it's not even open yet. With one review claiming they purchase from this place despite the fact that this Panda Express It's still in development. Update: It is open today.I'm about to check it out today.. Another update below Second Update: Everything is Excellent and The workers are friendly and courteous.

Ah, Panda Express. One approaches such establishments with a tempered palate, resigned to the inevitability of the familiar—yet perhaps with the faintest glimmer of hope. The Beijing Beef, with its crimson glaze, first appears as a bold promise. Alas, the flavors proved more timid than tantalizing, the sauce clinging like a heavy coat on a rainy day, nearly drowning the delicate crisp of each piece. And while the orange chicken held the promise of brightness and zest, it too sank under the weight of its sugary glaze. I was left searching for nuance, for complexity; instead, I found only a pleasant yet predictable sweetness. The Lo Mein, regrettably, did little to restore the experience. The noodles, tangled and slick, were dressed in a sauce that seemed more to obscure than to elevate. Each bite hinted at potential, a whisper of garlic and soy, but soon settled into a familiar, one-dimensional note. Yet, perhaps it is not fair to seek a culinary epiphany from Panda Express. For all its modest failings, it does deliver a sort of comfort—an unpretentious, reliable indulgence that fills the stomach, if not quite the soul.

Newest Panda Express in Hampton Roads area. Clean, wide and spacious with great fresh food and wonderful staff