Panda Express

They gave me portion sizing of bowl for the price of bigger plate

EDIT 06/21/24: Their service now is even worse than before. They ended up forgetting FOUR menu items from my order from yesterday. I was picking up my sister's mobile order and my own. They forgot 3 of her items and 1 of mine. I noticed that my fried rice was missing as I was leaving and went back and got it, but I didn't know what my sister had ordered at that time so I didn't realize she was missing THREE things until we got home. The employees here are allergic to reading and comprehending. It's actually sad. I never had a bad experience with any Panda Express locations until coming to this one in particular. ORIGINAL: Their food is good, but their customer service is awful. I placed a mobile order on December 20th, 2023 and waited for my food for 30 minutes. No apologies or anything. When I first arrived, 5 minutes after placing my mobile order, they said they didn't receive my order so they were waiting for it to come in. I already thought it was weird because 5 minutes is plenty of time for a mobile order to come in, but hey, what do I know? I took a seat and continued to wait and after about 10 minutes someone asked for my name again and looked in their system and was like, "let's wait for it to come in" as if that wasn't what I was already doing. Then, they ignored me for about another 15 minutes as I sat directly in front of their register. They just continued to help other customers that were walking in and just pretended like I didn't exist until a new employee walked in and asked me what I was waiting for and searched for my order again in their system, couldn't find it, and then proceeded to open their printing component to dislodge a paper jam. Finally, my order printed out. So the other employees there didn't know that a paper jam could have been the cause of the problem and just didn't bother helping or asking anyone who might have known the issue? Who knows how long I would've been waiting there. Then, after printing out my order they ignored me again and began helping the people who had JUST ARRIVED to the restaurant. I had to wait another 5 minutes before they actually packed my order. And finally, I asked for Chilli Sauce too and they didn't give me any :)

I spent over $45 here on Jamaica Ave for my family to eat. The food was ok, the establishment would not provided my family with plates to sit and eat. They gave us food covers with holes in the bottom. Unsanitary and unacceptable! I will never be eating here again and I'd hope no one else visit this location either. I love panda expresssl. From west coast to east coast I love you panda express. I will NEVER return to Jamaica Ave panda express! Blessings!

I ordered the chow mein with chicken teriyaki. The counterperson told me to wait 5 mins which ended up being more like 10 minutes. Regarding the food, the chowmein was meh. Tasted like it was left out there for too long and the noodles are too thin and long for my liking. The chicken teriyaki seemed a little undercooked for the time I waited and the sauce was way too sweet. Tasted like I was eating candy instead of meat. I wouldn't recommend these two options to anyone. Either order something else or go somewhere else.

There’s nothing wrong with the actual food, but the workers keep messing up. The first time I went they almost forgot my appetizer and drink (I had to check and remind them), and today my order was so messed up that I’m genuinely upset. No fountain drinks so I settled for a smaller bottled drink, wrong size appetizer (a $6 difference between sizes!!!) and a wrong entree with the saddest portions of sides. On top of that they tied the bag in such a way that I couldn’t open it and check. I hate being a “Karen”, but when I’m paying almost $30 per order I’d like to at least get what I paid for without having to constantly check if my order is right. It wouldn’t hurt the workers to pay a little more attention to the order labels, or at least be honest about the wait times and what’s available.