Hours
Monday, 11:00 AM - 7:00 PMTuesday, 11:00 AM - 7:00 PM
Wednesday, 11:00 AM - 7:00 PM
Thursday, 11:00 AM - 7:00 PM
Friday, 11:00 AM - 8:00 PM
Saturday, 10:30 AM - 8:00 PM
Sunday, 11:00 AM - 6:00 PM
About Panda Express
Panda Express is a Chinese fast-food restaurant situated within Orland Square Mall at 340 Orland Square OC11 in Orland Park, Illinois. As part of a large chain, it typically offers a variety of quick-service Chinese-inspired dishes.
However, recent customer reviews for this specific location paint a concerning picture regarding both service and food quality. One customer reported a significant wait time even for a simple order, followed by being skipped in line by a staff member who was also engaged in a personal phone call while taking orders. This customer also experienced hostility from the staff member and received food that was cold and contained hair, with tough and gummy chicken, leading to a complete loss of appetite and wasted money.
Another review echoed concerns about food quality, describing their usual order as dry and crusty, with the orange chicken tasting significantly different and unappetizing. The cashier on duty reportedly showed a lack of concern regarding the poor food quality.
Based on these recent experiences, customers may encounter issues with long wait times, unprofessional staff behavior, and potentially substandard food quality, including dryness, unusual taste, and the presence of foreign objects like hair. While Panda Express is generally known as a fast-food chain offering takeout and potentially dine-in options, these reviews suggest a need for caution when considering this particular location.
No information regarding any specific promotions or unique features of this Orland Square location is available from these reviews. Customers seeking a reliable experience may want to consider these recent reports before placing an order or visiting this Panda Express.
Panda Express Location
340 Orland Square OC11, Orland Park, IL 60462, USA
Customer Reviews
I been to this panda express many times and I didn't had any issues til now Waited in line for just a plate of food for 20 minutes,and I understand that other orders can take up time especially if its a big order. But when it came to my turn, i was skipped even though i was next in line to order,the lady in the black shirt started taking orders from customers that were behind me and when another employee came to check on me,i had to tell them i never ordered and customers that were behind me got to their orders. And the girl who was in the black shirt just looked at me and didn't apologize or nothing-if rather she had such hostility towards me,and forgot to mention-while she was taking orders she was out publicly with her phone on call with someone while taking orders from customers-when your resume said you can multitask they didn't mean this. Its still not the end of it as the food was a bit cold and i found hair in my food!! and the chicken was tough and gummy-immediately lost my appetite and threw away my food, i really wasted money on disgusting poor quality food and really bad customer service, DO NOT ORDER FROM HERE UNLESS YOU WANT HAIR IN YOUR FOOD WITH A DASH OF POOR CUSTOMER SERVICE!!
My boyfriend and I got our usual and the food was dry/crusty and the orange chicken did not taste like the original recipe at all. I took one bite and I almost spit it out. I could not take another bite. I am very disappointed with this location. Melissa M. was the cashier and she did not seem to care at all that the food she was serving did not taste right at all.
$12 for disgusting Orange Chicken that I honestly wouldn’t be surprised if it was sitting out from last night. I mean just look at it. Then, to no surprise I am “unable to receive a refund until the manager comes in, in an hour.” Instead I was given a free plate card because when I am served garbage I definitely want to come again for round 2. Terrible.
The staff is working very slowly and the service is poor
They gave me my chicken raw, uncooked and when i asked for a refund they refused
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