Panda Express

My server was jasmine at 8:49 pm, I just want to say ill never go back to a Panda Express again. Not only do they not have what they advertise on the menu at the drive thru, but absolutely nothing about my meal was fresh or appetizing. My Beijing beef was so dry and burnt and had been sitting there for hours it seemed, the orange chicken was stale. And how do you ever even get stale fried chicken? The rice and even the chow main was cold, and had no absolute flavor at all. The egg rolls I ordered were just terrible nothing but burnt wrap and mush on the inside, what happened to when you could actually taste the chicken and the ingredients and vegetables in the rolls!? And there was about 20 employees in the window which made absolutely no sense as to why the food couldn’t be worthy for anyone or let alone fresh. The employees all look like they hate their job as some employee literally talked on her cellphone at the register. I just don’t know what happened to just kind decent human beings and just decent regular customer service? And to spend 30 dollars on a meal for me and my children and it literally be gross and cold…. Is just down right robbery. Food establishments like this can make ppl sick and should be shut down. I’m just truly disappointed in the lack of decency.

11/7/24- 1752 hours Server was Isaiah, A My mother and I went through the drive thru at this Panda Express location. Ordered a Panda Bowl and Small Entree on the side. Normally like many other Panda Express’s I have gone through and ordered. I usually ask if they still offer military discount like for example the day before. I even had my military ID ready because I get it., Who wants to assist all civilians thinking military just gets hand outs. I pull up to the window to pay, debit card on hand with my military ID and young gentleman with a black sweater and possibly red shirt and curly hair reads me my order and gives me my total. Before handing him my debit card with my military ID on hand, I directly asked him if they are still offering a military discount. Individual responded with no we do not do that here. I proceeded with my next question, “Well what about law enforcement discount?” Response was we do not do that either. At this point I hand him my debit card because who am I to question his authority, even though I got the discount at another location the day before. Individual charges me and comes back with my food. I asked my final question which was “Is it just his location that does not offer a military discount or all panda’s?” Individual’s response was “We do not do that, and all Panda’s shouldn’t be doing that.” So now after receiving my food and getting charged. I only have one request, please update your discount policy so I can get used to the FU for my military service. Either way, the thank you’s are always a back hand either way, because what follows after any complaints are well no one made you join. Not my first time dealing with this situation with this place and I thought the first was a coincidence. Since the new age is FU for anything you do to try to be in the public service, so that’s all I ask so I can be good now with the FU Veteran consumer culture. Cause then at least it’s in black and white and not FU with a smile.

I wish I could rate this a 0 the food is OK… at best but the customer service is terrible. All the little girls that work the drive thru need to be trained or thrown to the kitchen where they belong. I asked a rude employee if she was “good” to which she responded “are you good??” and then closed the window and walked away. that’s very triggering for people with mental illnesses because had there been no window in between us. Things would be different

This location is a lil busy all the time but that only means fresh food always ! The store itself is pretty clean and I always go inside to make sure my order is right the first time around.

I ordered delivery and the lady who dropped it off said they told her the straw is in the bag as I had a medium drink. I open and I have no straw no teriyaki sauce and no chili cause as ordered. I ordered chow mein and I got half chow mein and half rice!? Also the rice was hard and stale I then see the teriyaki chicken dry and no cause added in as it’s supposed to and also not even cut as it’s supposed to I dig under to the bejin beef and it has a grey tone to it I smell it and it smells rotten as if picked from the trash?! And this is after eating the small bite portions and when I got to the big ones it was grey and off toned I’m disgusted and I fear I am going to get food poisoning- to top it off I am pregnant this is a disgusting establishment I am sad I wasn’t able to actually pick up myself to see the environment or else I would’ve taken myself elsewhere! Wrong order and disgusting portions I wish I could throw up the little I did eat. I called the number shown in the confirmation email and no answer but also no voicemail to have someone call you back. Please don’t go here it could be dangerous consuming the low quality food they’re serving!