Panda Express

Panda Express, located at 17627 Gold Plaza in Omaha, NE, is a well-known chain operating under the platform category of Chinese Restaurant, offering a fast-food approach to Chinese-American cuisine.

Customer reviews regarding this specific Omaha location present a mixed view of the service. One customer reported an outstanding experience, highlighting a warm greeting, a non-rushed atmosphere, and feeling invited. They specifically praised a cashier named Justin for his politeness, friendliness, and exceptional service, recommending a pay raise for him and highly recommending the location based on this positive interaction.

However, another customer had a significantly negative experience concerning the restaurant's policy on free samples. This customer, visiting with their family including young children who had never tried Panda Express before, was initially told that free samples were no longer offered. However, they then witnessed an older woman being immediately allowed to sample items after their order. This inconsistency in applying the sample policy led to a feeling of rudeness and a vow not to return to this particular Panda Express location.

Based on these recent reviews, it appears that customer service at this Panda Express location in Omaha can be inconsistent. While some individuals may encounter exceptional service, others might experience policy applications that they perceive as unfair or rude. Potential customers may want to consider these recent experiences when deciding to visit this particular Panda Express.