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Panda Express - Chinese Fast Food in Wilmington, DE
  1. Chinese Food
  2. Chinese Restaurant
  3. Delaware
  4. New Castle County
  5. Wilmington
  6. Chinese Restaurant in Kirkwood Highway
  7. Panda Express

Panda Express

422 reviews

Hours

Monday, 10:00 AM - 9:30 PM
Tuesday, 10:00 AM - 9:30 PM
Wednesday, 10:00 AM - 9:30 PM
Thursday, 10:00 AM - 9:30 PM
Friday, 10:00 AM - 10:30 PM
Saturday, 10:00 AM - 9:30 PM
Sunday, 10:00 AM - 9:30 PM

About Panda Express

Welcome to Panda Express, a Chinese fast-food restaurant located at 4704 Kirkwood Hwy, Wilmington, DE 19808, USA. While our physical location is in the United States, we aim to provide information for our local users here in US who may be interested in learning about international dining options or have connections abroad.

Panda Express is a well-known chain offering a variety of Chinese-inspired dishes in a fast-food setting. However, recent customer reviews regarding this specific location in Wilmington, DE, present significant concerns about the service and food quality.

One customer described their experience as a "SCAM ALERT," detailing an incident where they were allegedly overcharged for a drink that should have been included in a kids' meal. This review further claims that the manager was unhelpful and dismissive, leading to a confrontation that resulted in the police being called. The customer left without their food, money, or a receipt, and advises others not to patronize this location.

Another review mentions that while Panda Express is reasonably priced and the service is efficient (though with frequent staff changes), a consistent issue is undercooked broccoli in their dishes. The reviewer acknowledges the fast-paced nature of fast food preparation but urges for vegetables to be fully cooked.

Based on these recent reviews, this particular Panda Express location appears to have significant issues with customer service and food preparation. The environment and typical dining experience are difficult to assess positively given the serious nature of the complaints. No information regarding specific promotions at this location is available in the provided reviews. Customers considering this Panda Express location should be aware of the reported negative experiences.

Panda Express Location

4704 Kirkwood Hwy, Wilmington, DE 19808, USA

Customer Reviews

3.0
422 reviews
H
H Harp
Jul 09, 2024

SCAM ALERT DO NOT patronize this location. I wish I could give zero stars! I went there to get my daughter a kids' meal with sesame chicken and fried rice. A female employee who had been there for just 1.5 weeks told me they no longer offer samples, despite having given us one last time. I accepted this and ordered the kids' meal. At the register, she asked what drink I wanted, and I chose a fountain drink, which should be included with the kids' meal. However, she overcharged me by adding the drink as an extra item. The manager, who was very incompetent, seems like a scam artist came over and said he had to call his manager to address the issue. Instead of correcting the mistake, he made a lame excuse and lied saying it was the girls first day told me to contact customer care. When I did, customer care was shocked that the store wouldn't just refund my money. I waited while they tried to talk to the manager, King (pictured b, who then asked me to leave the store without any explanation. They even called the police on me, and when the officer arrived, he was confused by the situation and advised me to dispute the charge with my bank and even gave me a police report number to give to bank. I left without the food, money or an original receipt, and they gave me a hard time over their mistake. SCAM Do not eat here!

R
Richard Lejeune
Aug 27, 2024

Fast, Good, Inexpensive And Undercooked Broccoli In the age of rising fast food prices, Panda Express is still reasonably priced. The service was efficient even though most of the staff seems to change at every visit. Unfortunately there is the matter of undercooked broccoli. Alas, this is consistent on nearly every visit. I know there is a rush to keep the food trays stocked. But, please fully cook the vegetables!!!

S
Sophie Davis
Oct 20, 2024

They give such small portions but charge so much just for a bowl. It’s not worth the money.

R
Rosinha Macedo
Jul 26, 2023

my taste buds were not whetted by the food, the taste was not bad but far from good, food without seasoning, noodles too dry, meats without flavor, chicken spring roll without seasoning, vegetable roll was ok, sachets could be delivered of soy sauce to help with the flavor.

D
David Yunker
Aug 08, 2019

Panda Express service is exceptional 99% of the time just like today. Food was prepared correctly and at the right temperature. More chicken could be in the Black Pepper Chicken instead of so many onions. Other than that my three plate was delish. See you next time Panda!

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