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Panda Express - Chinese Fast Food in New Castle, DE
  1. Chinese Food
  2. Chinese Restaurant
  3. Delaware
  4. New Castle County
  5. New Castle
  6. Chinese Restaurant in South Dupont Highway
  7. Panda Express

Panda Express

421 reviews

Hours

Monday, 10:00 AM - 9:30 PM
Tuesday, 10:00 AM - 9:30 PM
Wednesday, 10:00 AM - 9:30 PM
Thursday, 10:00 AM - 9:30 PM
Friday, 10:00 AM - 10:00 PM
Saturday, 10:00 AM - 9:30 PM
Sunday, 10:00 AM - 9:30 PM

About Panda Express

Welcome to Panda Express, a Chinese fast-food restaurant located at 113 S Dupont Hwy, New Castle, DE 19720, USA. While our physical location is in the United States, we aim to provide information for our local users here in US who may be interested in learning about international dining options or have connections abroad.

Panda Express is a well-known chain offering a variety of Chinese-inspired dishes in a fast-food setting. However, recent customer reviews regarding this specific location in New Castle, DE, raise concerns about the food quality, particularly for orders placed after 7 pm. One customer reported receiving overcooked food, including dry honey chicken with barely any meat and rubbery, stiff noodles. This customer also expressed dissatisfaction with the lack of a refund and the handling of their complaint.

Another review echoed concerns about inconsistent food quality, describing a recent experience as the worst food they had ever received from this location. The walnut shrimp was reported to be burnt and dried out. This customer also expressed disappointment with the quality relative to the price.

Based on these recent reviews, it is difficult to provide a positive description of the environment and typical food quality at this time. The feedback suggests potential issues with food preparation, especially during later hours, and inconsistencies in overall quality.

No information regarding specific promotions at this location is available in the provided reviews. Customers considering dining at this Panda Express location, particularly after 7 pm, may want to be aware of the recent negative feedback concerning food quality. You can contact them at (302) 324-8180 or +1 302-324-8180 for any inquiries.

Panda Express Location

113 S Dupont Hwy, New Castle, DE 19720, USA

Customer Reviews

3.0
421 reviews
P
Photo LuvN
Dec 05, 2024

Pass on dining at this location after 7 pm. Waste of your money as no refund is given if you happen to dine on their over cooked serving night. Food trends to be very dry!! Noodles rubbery & stiff on this visit. Honey chicken hard barely any meat to it and it is extremely dry. I'm not one to ask for refund but store credit would be nice I'll give it to one of the kids in college lol but Nooo refund?!? She offered me a phone number to call I waited 15 minutes and she never brought me the phone number but wanted to take the food back from me too throw out. Wait what? No refund but you want non eaten food back? Hell no, never again, save your money people. I don't care how good it may be, keep going.

S
Shirley Wright
Dec 17, 2024

I sent my friend to get me a meal from panda but lately my food has been hit and miss from this place but today I have to say something this was the worse food I’ve ever had from here very unacceptable why would you even think to even serve this to anyone and charge extra money for it the walnut shrimp was so burnt and dried out I had to eat around them if I wasn’t so tired from working I would have taken it back.

V
Vann Rose
Aug 03, 2024

If I could, I’d give 0 stars. Staff was rude, tried to rush my food. You can’t rush perfection. I’m visiting from Texas & was so excited to try Panda Express, I couldn’t stand it. Just for the staff to be rude & my chicken undercooked. I went to the restroom shortly after my god awful meal & found ratatouille staring back at me near the base of the urinal. Save your money, unless you want a new pet mouse. Maybe they should hire him to cook their food correctly & maybe, just MAYBE they’ll get it right. Atmosphere gets 2 stars only because of the pandas. Who doesn’t love pandas?

C
Chris Moores
Feb 08, 2020

I frequent this Panda. The food is always fresh. I have seen the staff check the temperature of the dishes. The vegetables are crisp and fresh. I had the Firecracker Shrimp on this visit, it was great! The staff are always friendly too! Sadaja dished out my choices today and is always smiling and helpful! Be careful of the peppers, they add great flavor but may be too much if you eat one. The restroom is very clean too which is important.

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Leah A.
Dec 22, 2024

I'd never been to Panda Express until tonight. I'm not big on Chinese food, but this place--- I'd go and eat here in the future. Honey Walnut Shrimp was tasty.

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