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Panda Express: Consistent Food, Inconsistent Service in Urbana
  1. Chinese Food
  2. Chinese Restaurant
  3. Illinois
  4. Champaign County
  5. Urbana
  6. Chinese Restaurant in East University Avenue
  7. Panda Express

Panda Express

485 reviews

Hours

Monday, 10:00 AM - 9:30 PM
Tuesday, 10:00 AM - 9:30 PM
Wednesday, 10:00 AM - 9:30 PM
Thursday, 10:00 AM - 9:30 PM
Friday, 10:00 AM - 10:00 PM
Saturday, 10:00 AM - 10:00 PM
Sunday, 10:00 AM - 9:30 PM

About Panda Express

Panda Express, located at 106 E University Ave, Urbana, IL 61801, is a fast-food Chinese restaurant offering a variety of familiar dishes. You can contact them at (217) 367-1371 or +1 217-367-1371.

Customer reviews indicate a consistent experience with the food, as many customers regularly eat here. However, there are significant concerns regarding the service and cleanliness.

Several reviewers have reported unprofessional behavior from the management and staff. One customer described a negative interaction with a manager who refused to address their concerns about the taste and smell of the broccoli, leading to a decision not to return. Other customers have also reported "worst service" experiences.

Cleanliness is another recurring issue, with reviewers noting that the dining room is often filthy, with scattered chairs and food remnants on tables and chairs. Staffing issues are also prevalent, particularly during peak hours, resulting in grouchy service. Additionally, there are frequent reports of broken soda dispensers and the restaurant only accepting credit cards due to a lack of cash.

In summary, while Panda Express offers consistent fast-food Chinese dishes, potential customers should be aware of the reported service and cleanliness issues. The restaurant may be suitable for those prioritizing convenience and familiar flavors but may not meet expectations for service and hygiene.

Panda Express Location

106 E University Ave, Urbana, IL 61801, USA

Customer Reviews

3.0
485 reviews
H
Honest Reviewer
Nov 30, 2024

Extremely unprofessional manager. Said brocoli does not taste right to me can i change it. Says no it just taste bad to you. 🤣no sorry nothing what a manager oh well. Never eating here. I had barely touched my food and brocoli had some weird smell and texture. Manager said no he just received today. He has no training on how to talk to customers and be polite Never returning again. Worst service. Had to remove the brocoli and eat lol

J
Jean Claude “Saran Wrap” Van Angri
Jun 18, 2024

I eat here regularly. 1. Never enough staff.Especially on peak hours. Staff is usually grouchy. 2. Dining room is often filthy. Chairs scattered and remnants of several other people's food on chairs and tables. 3. Many times they can only take credit cards because they didn't have someone go to the bank for cash. 4. 3 or 4 soda dispensers not functioning. Typical.

K
Kei Shavar
Nov 04, 2024

I love panda express. Pretty good food. Pretty good service. My go to is the orange chicken. The honey sesame chicken is a pretty good option as well

S
Samantha S
Nov 27, 2024

A few weeks ago, I went in to get food after work for my partner. I had a reward for a free bigger plate, so I just upgraded the choices and paid the difference in cash. It was around 7-8 PM. First, the staff didn’t know the difference between a plate and a bigger plate, but that got settled. I then asked for a steak and was told to wait 5-7 minutes. I didn’t mind at first, but after 15+ minutes of watching the cooking staff clean stove knobs instead of preparing food, I got frustrated and decided to leave. Someone who I don't know his position said, "The steak is coming," but I replied that I didn’t care and to keep the money; I wasn’t waiting any longer. They proceed to try to argue with me. Throughout this, the manager walked back and forth, ignoring the situation. I will never go back. Pro tip: when a customer wants to leave, let them go. Don’t make it worse by questioning them and don't argue with me about not waiting to wait further. I was polite and waited beyond a reasonable time. I won’t eat one hot dish while the rest goes cold in a box. The management situation needs to be revamped. I don't know what happened as this place is now awful.

A
Ashley Page-Little
Nov 03, 2024

My husband and daughter came today for a nice lunch in. 1.) they never asked if it was for here or to go and just packaged everything up (forgetting forks and napkins of course) 2.) the cashier asked twice if they wanted drinks and my husband responded “yes medium fountain drinks please” twice. He never received drinks. Assuming he was charged for them he grabbed two cups from the stack of cups by the register (these happened to be water cups he was unaware) the cashier then yelled at him across the restaurant “those are water cups you can’t use those” and he said “oh but you asked me twice if I wanted drinks and I said yes “ and the cashier then said “is it on the receipt?” He said no it’s not but I told you twice. Then the cashier said “excuse me and my attitude but you see it’s busy in here do you want drinks” my husband then very upset and fed up said never mind forget it all and walked out with what he already had. What was supposed to be a calm lunch out turned into a crazy debacle. Thankfully he went to Wendy’s and they gave him drinks and forks for their food. However reading these previous reviews I see my words will fall on deaf ears. This used to be a favorite place of ours and has gone downhill extraordinarily quickly. Disappointing. Unprofessional. Rude. And the food is mediocre at best. Do better.

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