Pak Ling Express

Welcome to Pak Ling Express, a Chinese restaurant located at 2450 Grand Blvd #123 in Kansas City, Missouri, situated within the Crown Center complex. As part of the Chinese Restaurant category, Pak Ling Express offers a variety of Chinese dishes for locals and visitors alike. Based on the available customer feedback, experiences at Pak Ling Express appear to be somewhat inconsistent, with contrasting views on food quality and customer service.

One customer had a highly positive experience, noting that their party of four ordered two sesame chicken dishes, one General Tso's chicken, and one garlic chicken. They were impressed that everything was freshly made, prepared very quickly, and served hot with "insane flavors." This reviewer specifically highlighted the tenderness of the garlic chicken, mentioning it was so tender it fell apart while eating. This positive feedback suggests that Pak Ling Express is capable of producing flavorful and freshly cooked meals that can be very satisfying for customers.

However, another customer recounted a significantly negative experience during a visit with their daughter and two-year-old grandson. This reviewer mentioned that the older gentleman taking their order was unfriendly and did not speak. They ordered a larger meal with crab Rangoon for $14.99 and described the chicken as chewy, cold, and tasting three days old, deeming it not worth the price. Furthermore, when they requested a plastic bag for leftovers, the same staff member was initially unhelpful, directing them elsewhere before finally providing a bag after being shown the leftovers were from Pak Ling Express. This customer described the staff member's personality as "ugly" and strongly advised travelers to choose one of the many better restaurants in Crown Center, based on their negative food and service experience.

Given these contrasting reviews, it is challenging to form a definitive picture of the typical environment at Pak Ling Express. The fact that it is located within Crown Center suggests it might be a more casual, possibly food court-style setup catering to shoppers and visitors of the complex. Food court environments typically prioritize efficiency and quick service, which aligns with the positive reviewer's experience of fast preparation. However, the negative reviewer did not explicitly describe the environment, focusing more on the food and service quality.

In terms of services, Pak Ling Express clearly offers dine-in and takeout options, as indicated by both reviews. The first customer mentioned "went in" and received their order quickly, implying a dine-in or immediate takeout scenario. The second customer also dined in with their family. However, there is no information available regarding delivery services. It is common for express-style restaurants to focus on counter service for ordering and pickup, and potentially have a limited seating area for on-site dining.

Features of Pak Ling Express, based on the positive review, include the ability to prepare food freshly and quickly, even for multiple orders. The "insane flavors" mentioned suggest that they use seasonings and recipes that result in a distinctive and enjoyable taste for some customers. The tenderness of the garlic chicken was also a notable positive feature for one reviewer. However, the negative review highlights potential inconsistencies in food quality, with complaints about chewiness and temperature, which would be a significant negative feature if these issues are recurrent.

The negative review also points to a potential issue with customer service, specifically with an "older gentleman" who was perceived as unfriendly and unhelpful. This inconsistency in service quality is an important factor for potential customers to consider. While one reviewer found the staff to be efficient in preparing the food, another experienced a lack of basic courtesy and assistance.

Currently, there is no promotional information available for Pak Ling Express in the provided data. Restaurants located in shopping centers like Crown Center sometimes offer special deals or discounts tied to events or promotions within the center itself. To inquire about any current promotions, it would be best to contact Pak Ling Express directly at (816) 283-3383 or +1 816-283-3383.

In conclusion, Pak Ling Express at 2450 Grand Blvd #123 in Kansas City, MO, located within Crown Center, is a Chinese restaurant that has received mixed reviews. One customer praised the freshly made, quick, and flavorful dishes, particularly the garlic chicken. However, another customer reported a negative experience with cold, chewy chicken and unfriendly service. This inconsistency suggests that the quality of food and service might vary. Potential customers may want to consider these contrasting experiences when deciding whether to dine at Pak Ling Express. For the most up-to-date information on their menu, hours, and any potential promotions, it is recommended to contact the restaurant directly.