Pacific Moon

The food has always been delicious at Pacific Moon, even from early on. I have lived in this neighborhood for my entire life and have tried every other Chinese food restaurant in the neighborhood, but none consistently serve well prepared and delicious food. I have not ordered from any other place for the past few years. This is a family business and the family that runs the restaurant are terrific people. I have never met such hardworking, and friendly people. There are always free things included and they are always friendly and kind. And did I mention the food? My favorite dish is Beef with Brocoli and steamed dumplings. I love Pacific Moon!

I am a regular customer and told the lady couple of times about the spoiled rice. It seems like she does not care.

Customer experience over the phone was phenomenal! Placed order for delivery, delivery man was also super kind and friendly, however, the food quality was horrendous. I ordered something basic - chicken wings and fried rice. As soon as I opened my plate you could smell the stench of the old cooking oil that was used to fry my chicken, after years of managing a kitchen you know when the smell is not right. Did I risk getting sick from the food? No. Will I be ordering from here again? No. Would I like a full refund? Yes. Likelihood of getting a refund? Slim to none. Would I recommend this place? Not a chance. First impressions go a long way, this food quality experience will keep me away from this business until I’m ready to give it another shot - even so hard maybe. Food was immediately discarded. Currently on the phone placing order elsewhere. Sad.

Third time ordering from here. Third time with items missing. Rude customer service and no resolution, paid for food we didn’t get. Wanted this to be our local, unfortunately it sucks- both food and customer service. So many other American Chinese better places in the neighborhood, strongly suggest avoiding this spot.

My favorite restaurant in Woodside! I have been visiting this restaurant for over four years and the food has always been consistently delicious with high-quality ingredients and so much variety. The service is just fantastic! The owners are so lovely and prepare everything with care and attention to detail. I highly recommend it!