P.F. Chang's

Patience!!! My boyfriend and I went to P.F. Chang's this past Sunday because we were craving some good Chinese food. I always find it interesting that even though the restaurant is usually half-empty, they still make you wait to be seated. I think they might be having some staffing issues. Once seated, our server was really friendly, but that's when the problems started. First, they gave our dumplings to another table, and we had to wait quite a bit before we could eat. Then, instead of the fried rice we ordered, they brought plain rice. Finally, the honey chicken arrived cold and tough. The poor server tried his best to fix everything, but it was clear that they are having staffing issues. We also ordered Singapore noodles, which came out just fine. After all the issues, I was honestly impressed with how the manager handled the situation. They only charged us for the dumplings, and I have to say that was a really nice gesture. It made a huge difference, especially since I was pretty frustrated, and that small detail turned everything around for me. I felt bad for the server because it wasn’t his fault, and he seemed really embarrassed. As for the food, I can't complain about the quality. The chicken they brought as a replacement was delicious, as were the noodles and dumplings. The rice was basic, but everything else was really tasty. Would I recommend the place? Yes, because the food is great, and despite their staffing problems, the staff really tries to make things right, which I appreciate. Just be reaaaaally patient

Daughter’s 30th birthday. Entrees were pretty good and sweet tea was delicious but the garden salad was horrible. I like a peanut butter ginger sauce but the ginger I was served tonight was inedible. Fried rice was good but the star of the show was the pan seared dumplings! Now THEY were delicious. Waitress was average if I’m being nice and better after a quick chat with the manager. Would definitely give it another shot.

Had such a wonderful dining experience yesterday. The food was fresh and the service was excellent. The GM even came around and interacted with us and other customers. I will definitely come back. We ordered various items and the consistency was the same… EXCELLENT!

It wasn’t our first choice to go to but all other restaurants in the area were fully packed so I was able to easily get us a table of 3 via open table immediately and we were seated within 15 mins and that was great besides that everything else wasn’t. Service was extremely slow, we waited literally 1 hour to get our food, thankfully we had a lot to catch up on and we talked a lot to kill the time but one can be so annoyed by the extended delays. I ordered extra protein but I didn’t get it, instead I got double spoons. And the food and ambiance overall were mediocre.

From the moment we walked in, we were greeted and directed to the bar, where we had the pleasure of being served by Samantha. She was absolutely amazing! From sit-down to get-up, she took care of all our needs with the perfect balance of attentiveness and giving us space to enjoy our time. She was friendly, efficient, and made sure we had everything we needed without ever feeling rushed or interrupted. It’s rare to find a server who nails that balance so effortlessly. If you’re sitting at the bar, hope that Samantha is working—she’s the best!