P.F. Chang's

This place is great. High quality food. Delicious. I had the Teriyaki Chicken and brown rice for lunch. So yummy. $14.95. That's a great lunch price. The patio is delightful. Service was excellent. I highly recommend it.

Disappointing Experience at P.F. Chang's - September 7, 2024 I recently visited P.F. Chang's in Carlsbad on September 7, 2024, at 7:20 PM, with a party of 11 (5 adults and 6 kids). Unfortunately, the experience was far from what we had hoped for. We arrived as walk-ins and were informed by Blenda (with long black hair) that large groups should make reservations or call ahead. She told us there were no available tables and that we would need to wait 25 minutes, even though the restaurant was only 50% full. We were added to the waitlist, and I received a message that our table was ready. However, when we went to be seated, the table wasn’t prepared. We waited in the designated area, only to receive another message that our table had been canceled. When I approached Blenda for clarification, her attitude was dismissive, and she didn’t apologize for the mistake. It was frustrating and uncomfortable, but I decided to wait a little longer to avoid ruining the kids' birthday celebration. Eventually, one of our group members asked to be seated separately, and the staff combined some empty tables in the corner to accommodate us. This solution could have been offered from the beginning, and I was confused as to why it wasn’t. Throughout the interaction, Blenda repeatedly reminded me that large groups should make reservations, which I acknowledged. However, her tone and response felt dismissive and insensitive. Whether the restaurant does not want to accommodate large groups or if this is their policy, it felt as though I was being given a lesson for having dined there. I am paying for food and service, including a guaranteed tip for groups of 8 or more. Is this kind of service acceptable? While the food was excellent and the servers themselves were friendly, the management’s handling of our situation was extremely disappointing. Following this incident, I sent a complaint to the corporate office 4 days ago and received an email from the local restaurant partner suggesting further discussion. I responded but have yet to hear back. It seems that this restaurant has no intention of resolving the issue. I would not recommend this location to anyone, and I certainly will not be returning.

Nice place. Logan, the bartender is great. Very attentive & knowledgeable. Try this place out if you’re ever in Carlsbad.

This seems to be the place our huge group of family comes for celebration dinners lately. Every time it’s been such a great experience. We had the pleasure of Sabrina helping all of us this last time and she rocked it. This place has always been solid, and it’s nice to know we can count on a comfortable place with good food good service and a great time.

Chelsea was wonderful. Her recommendations were spot-on and service was exceptional. It had been years since we dined there due to prices, recipe changes and service. Happy to say they went back to more of the original orange chicken sauce - so yummy. The firecracker shrimp was delicious. The crab wontons are always good with the sweet and spicy sauce. They are still pricey but the food is good and Chelsea’s attentiveness and friendliness makes us want to return soon.