Oriental Palace

Welcome to Oriental Palace, a Chinese restaurant located at 12539 Shelbyville Rd, Louisville, KY 40243, USA. As a part of the Chinese Restaurant category serving the local community, Oriental Palace offers a variety of Chinese dishes and appears to cater to different dietary needs, including gluten-free options, and provides services such as delivery through platforms like DoorDash. You can contact Oriental Palace at (502) 907-0970 or via their mobile number at +1 502-907-0970 for inquiries or to place an order.

Recent customer reviews of Oriental Palace present a somewhat contrasting view, with significant praise for certain aspects like appetizers and service, while also highlighting serious concerns regarding the quality of their chicken dishes. One recurring customer expressed considerable disappointment with the chicken, stating that across three separate attempts within the past year, the chicken was consistently inedible. They described some pieces as excessively stringy, making them impossible to chew, while others were either mostly burnt breading or extremely overcooked and hard to discern. This suggests a potential issue with the preparation and quality control of their chicken-based entrees.

Despite the negative feedback on the chicken, this same reviewer had a positive experience with some of the appetizers, specifically noting that the Crab Rangoons were "amazing" and the Egg Roll was "fine." This indicates that Oriental Palace may have strengths in its appetizer offerings, providing satisfying options beyond their main chicken dishes.

In contrast to the negative experience with the chicken, another customer shared a highly positive experience, particularly highlighting the "fantastic service & great food" they received through a DoorDash order. This reviewer had specific requests, asking for a couple of dishes to be made very spicy and requiring gluten-free accommodations. They were extremely impressed with Oriental Palace's responsiveness and attention to detail. The restaurant went "above & and beyond" in fulfilling their requests, ensuring that the dishes were spiced as asked and that the gluten-free items were prepared appropriately and even considerately labeled.

This positive reviewer specifically mentioned the Singapore Curry Noodles as being flavorful with a good level of spice, even without the extra request. They also enjoyed the chicken wings, and were pleasantly surprised to receive an extra order. Furthermore, Oriental Palace included extra chili oil for their "AWESOMELY LOADED" house special fried rice. This exceptional experience, particularly the willingness to accommodate dietary restrictions and spice preferences, along with the generous additions to their order, resulted in this customer declaring themselves a regular and expressing anticipation for a future dine-in experience to compliment the staff in person.

Considering these reviews, Oriental Palace appears to have significant strengths in its customer service, particularly in its willingness and ability to accommodate special requests such as spice levels and gluten-free needs. The positive feedback regarding the Singapore Curry Noodles, chicken wings (and the generosity of an extra order), and the house special fried rice suggests that some of their main dishes are well-received. Additionally, their Crab Rangoons and Egg Rolls seem to be popular and well-prepared appetizers.

However, the recurring issue with the inedible chicken is a serious concern that potential customers should be aware of. The fact that one reviewer experienced this consistently over multiple orders suggests that this might be an ongoing problem with the preparation or quality of their chicken dishes.

The positive review came from a delivery order placed through DoorDash, indicating that Oriental Palace offers delivery services through third-party platforms. The mention of anticipating a "dine-in experience" suggests that they also have a physical location for customers who prefer to eat at the restaurant, although no specific details about the environment or ambiance of the dining area are provided in these reviews.

The feature of being able to accommodate dietary restrictions like gluten-free and customize spice levels is a significant positive aspect of Oriental Palace's service. This willingness to go the extra mile to meet customer needs can be a major draw for individuals with specific dietary requirements or preferences.

There is no explicit mention of any current promotional offers or discounts in the provided reviews. However, the positive reviewer's experience of receiving an extra order of chicken wings and extra chili oil could be interpreted as a gesture of goodwill that might be part of their customer service practice. To learn about any specific promotions, it would be best to contact Oriental Palace directly.

In conclusion, Oriental Palace in Louisville, KY, presents a mixed picture based on recent customer reviews. They appear to excel in customer service, particularly in accommodating special dietary needs and spice preferences for delivery orders. Certain dishes, such as the Crab Rangoons, Egg Rolls, Singapore Curry Noodles, and house special fried rice, have received positive feedback. However, there are serious and recurring concerns about the quality and edibility of their chicken dishes. Potential local users should weigh these factors based on their dining preferences and priorities. If appetizers and the ability to cater to dietary needs are important, Oriental Palace may be a good option. However, those primarily interested in chicken entrees should be aware of the reported issues. As there are no details about the dine-in environment or specific promotions, further inquiry might be necessary for a complete understanding of what Oriental Palace offers.