Oriental House

Oriental House is a Chinese Restaurant located at 1143 Woodruff Rd # G, Greenville, SC 29607, USA. Serving the Greenville community, Oriental House offers a menu of Chinese dishes for both dine-in and takeout customers. Based on recent customer reviews, experiences at Oriental House appear to be inconsistent, with some customers reporting satisfactory experiences while others have encountered significant issues with food quality, cleanliness, and customer service.

Regarding the environment of Oriental House, one reviewer who dined in described it as being "about what you would expect for Chinese food." This suggests a standard, perhaps unexceptional, ambiance typical of many Chinese restaurants. However, this same reviewer had a notably negative experience with the restroom facilities. They reported waiting to use the restroom only to find it soiled by a staff member who allegedly did not clean up after themselves. This incident raises concerns about the cleanliness standards maintained within the restaurant, at least in the restroom area, and reflects poorly on the hygiene practices of some staff members.

Oriental House offers both dine-in and takeout services. One long-time customer who had previously enjoyed good food and service experienced a significant decline in quality with a recent takeout order. This suggests a potential inconsistency between the dine-in and takeout experiences, or a recent drop in overall standards. The reviewer who dined in mentioned that the service was "decent," indicating an acceptable level of attentiveness during their meal at the restaurant.

Several features of Oriental House can be gleaned from the customer reviews, though they are largely negative. One customer who ordered takeout reported receiving their food with the wrong sauce (white sauce instead of brown sauce), indicating a potential issue with order accuracy. The egg rolls were described as being "like rubber," suggesting they were either overcooked, stale, or of poor quality. Similarly, the crab rangoon was reported to be "so hard you could not bite it," pointing to significant issues with the preparation or freshness of this appetizer.

The customer service aspect also emerges as a significant concern based on one of the reviews. When the long-time customer called to report the poor quality of their takeout order, they were informed that they would need to bring all the food back to the restaurant for any resolution. Given that the customer lived 30 minutes away and could not make the return trip that night, they sought an alternative solution. However, the manager reportedly refused to help without the food being physically returned and was described as "extremely rude on the phone." This negative interaction led the customer to state that they would likely never return, despite having spent a considerable amount of money at the establishment in the past, and they strongly advised others against going there.

The contrast between the reviewer who found the dine-in experience to be "about what you would expect" with "decent flavor and good portions" and the long-time customer's extremely negative takeout experience is stark. This inconsistency makes it difficult to provide a definitive assessment of the food quality at Oriental House. While one customer found it acceptable, another found it to be the "worst I have ever gotten." The issues with the wrong sauce, rubbery egg rolls, and rock-hard crab rangoon are serious concerns regarding food preparation and quality control for takeout orders.

The negative experience with the restroom cleanliness, allegedly caused by a staff member, further detracts from the overall impression of Oriental House. Hygiene and cleanliness are critical aspects of any food service establishment, and such incidents can severely impact customer trust and perception.

Currently, there is no promotional information available in the provided reviews. Given the serious concerns raised about food quality, order accuracy, restroom cleanliness, and customer service, any potential promotions would likely be overshadowed by these negative experiences. Local users considering Oriental House might want to weigh these recent reports heavily in their decision-making process.

In conclusion, based on recent customer reviews, Oriental House in Greenville, SC, presents a mixed and concerning picture. While one dine-in customer found the food and service to be decent, another long-time customer experienced a significant decline in the quality of a takeout order, citing issues with the wrong sauce, inedible appetizers, and rude customer service. Additionally, a report of a staff member leaving the restroom in an unsanitary condition raises serious hygiene concerns. These inconsistencies and negative experiences suggest that the quality and service at Oriental House may be unreliable. Local users considering dining at or ordering from Oriental House should be aware of these recent reports and might want to proceed with caution or explore alternative Chinese restaurants in the Greenville area. Given the severity of the negative feedback, it would be prudent to seek more recent reviews or perhaps consider other establishments with more consistently positive ratings.