Oriental House

Welcome to Oriental House, a Chinese restaurant located at 491 State Hwy 76, Cassville, MO 65625, USA. For local residents and visitors in Cassville seeking Asian cuisine, Oriental House offers a variety of dishes, including Chinese standards and sushi. You can contact them at (417) 847-5808 or their mobile number +1 417-847-5808 for inquiries or to place an order.

Based on customer reviews, Oriental House presents a mixed experience, with notable strengths in food quality and potential drawbacks in service speed and consistency. One reviewer initially found the exterior unassuming but was pleasantly surprised by the interior decorations, describing them as "very cool" and suggesting that they are worth seeing firsthand. This indicates that the environment of Oriental House might have some unique and appealing aesthetic elements.

This same reviewer highlighted the consistency of the food, having ordered the Tokyo roll and General Tso's chicken (medium heat) on four separate occasions and finding it "wonderful and consistent" each time. Consistency in food preparation is highly valued by this customer, who appreciates knowing that their favorite dishes will be of the same high quality on each visit. They also noted that the service varied; on one occasion, the server was "always on top of it" and "wonderful," while on other visits, service was limited to delivering drinks and food with no further interaction until it was time for the bill. Despite the inconsistent service, this reviewer concluded that the great food was "worth it to go" and advised customers to "be prepared to wait a bit," noting that it is not a fast-food establishment and deeming it a "must try!"

Another customer provided a more complex review, starting by acknowledging that the food is "actually pretty decent," specifically recommending the Lo-Mein and mentioning that the chicken was also good. This reinforces the positive feedback regarding the taste and quality of the food at Oriental House. However, the major concern raised in this review was the extremely long wait time for the food to arrive – over one hour for a family of four, even though the restaurant was not described as packed. This significant delay was deemed unacceptable, especially when another couple who ordered a similar amount of food was served, finished their meal, and paid nearly 30 minutes before this family received their order.

Furthermore, this second reviewer noted issues with the restaurant's atmosphere and service beyond the slow food delivery. They observed that tables remained dirty for an extended period (15-20 minutes or more), leading to incoming customers struggling to find a clean place to sit. This suggests potential understaffing or inefficiency in table clearing. Consequently, this customer stated that they would not recommend eating at Oriental House, particularly for those seeking a decent atmosphere and timely service. Despite this negative experience, they mentioned a possibility of returning for takeout in the future, hoping for a better experience that might change their rating.

In summary, Oriental House in Cassville, MO, appears to be a Chinese restaurant that is appreciated for the quality and consistency of its food, with specific mentions of the Tokyo roll, General Tso's chicken, and Lo-Mein. The interior decor is also noted as being unique and cool. However, a significant drawback reported by customers is the potentially long wait times for food service, even when the restaurant is not overly busy. Additionally, the service has been described as inconsistent, ranging from attentive to neglectful, and there have been observations of slow table clearing, impacting the dining atmosphere.

While one reviewer found the food quality sufficient to outweigh the potential service issues and recommended trying the restaurant while being prepared for a wait, another strongly advised against dining in due to the slow service and uncleanliness. The possibility of takeout being a better option was suggested by the more critical reviewer, implying that the primary strength of Oriental House lies in its food rather than the dine-in experience.

The provided reviews do not contain any information regarding specific promotions or special offers at Oriental House. Local users interested in such information would need to contact the restaurant directly via phone.

In conclusion, Oriental House in Cassville, MO, offers Chinese cuisine, including sushi, that is generally well-received for its taste and consistency. The interior environment has some interesting decorative elements. However, potential customers should be aware of the reported issues with slow and inconsistent service, as well as potentially long wait times for food, especially when dining in. Takeout might be a more reliable option for those primarily interested in the quality of the food and less concerned about the in-house dining experience.