Oriental Express

Oriental Express is a Chinese restaurant located at 1692 Clements Bridge Rd #B, Deptford, NJ 08096, USA, offering meal delivery services. They can be contacted at (856) 853-1838 or +1 856-853-1838.

One customer who accidentally ordered steamed vegetable dumplings from this restaurant described them as "the worst vegetable dumplings ever!!" They were "horrible under steamed," "basically raw," and the dough looked like it had just been "thawed and microwaved." This reviewer felt that if they could give a 0-star rating, the restaurant would deserve it.

Another customer had an even more alarming experience, stating, "I wish I could give this place 0 stars, absolutely awful. This was our first time ordering and it will 100% be the last." They reported finding a bone in their bourbon chicken after only two bites, which they found "Disgusting." The rice was described as "overcooked mush." Furthermore, they discovered that the cream cheese wontons contained crab, which was "NOT disclosed on the menu." This was particularly concerning as the customer's husband has a "deathly allergy to shellfish" and they had trusted the menu's accuracy. They also noted that the wontons in the wonton soup were "hard and discolored." The customer expressed disbelief at how a soup wonton could be hard while sitting in broth and advised others to "save your money." They also reported that Beyond Menu contacted the restaurant, and the restaurant wanted them to return the food for a refund after admitting to the menu inaccuracy regarding shellfish in the cream cheese wontons. This was problematic as the food had been thrown out, and the husband had experienced an allergic reaction requiring his EpiPen. The customer criticized the "TERRIBLE customer service" and labeled the restaurant "beyond negligent" regarding food allergies, stating they are seeking alternative options for compensation.

Based on these reviews, Oriental Express in Deptford, NJ, has received extremely negative feedback regarding food quality, menu accuracy, and customer service, particularly concerning food allergies. Customers have reported raw and poorly prepared food, undisclosed allergens leading to a severe reaction, and unhelpful customer service. Local users should exercise extreme caution when considering ordering from this restaurant.

Information about the environment is not detailed in these reviews, which focus on severe issues with the food and service. Services include meal delivery. Key features, according to the negative reviews, are extremely poor food quality (raw dumplings, bone in chicken, overcooked rice, hard soup wontons), inaccurate menu information regarding allergens (crab in cream cheese wontons), and terrible customer service, especially in handling allergy-related incidents. No positive features or promotional information are available in the provided text.