Old House Of Hunan

Old House Of Hunan is a Chinese Restaurant located at 400 S Water St, Kittanning, PA 16201, USA. Serving the Kittanning area, Old House Of Hunan offers Chinese cuisine with a focus on Hunan-style dishes, as suggested by its name. Customers can place orders by calling (724) 548-4868 or using the mobile number +1 724-548-4868, presumably for takeout and potentially delivery services. However, it is crucial for local users to be aware of recent customer feedback regarding the quality of food and customer service at this establishment.

Based on the available reviews from real customers, there appear to be significant concerns regarding the food quality at Old House Of Hunan. One customer described their takeout order as "absolutely inedible," noting a "very strange and strong odor" upon opening the containers. This customer reported that the food tasted as bad as it smelled, with a "slimey and gross" texture, rendering it entirely uneatable. The shrimp egg roll was described as an "overcooked inedible spring roll," further highlighting issues with food preparation.

Adding to these concerns, another customer with years of prior experience at Old House Of Hunan stated that their recent orders have been "absolutely terrible." This review mentioned issues with portion sizes, specifically describing egg rolls as "so tiny" and comparing their size to a duck sauce packet. There was also a discrepancy in order size, with the customer being charged for a large General Tso's chicken but receiving a small portion. Furthermore, large dishes were reportedly placed in small containers, and the food was described as tasting like it had been "sitting out for days," to the extent that the customer's children refused to eat it. This resulted in a significant amount of money spent on food deemed incorrect, not fresh, and of poor quality.

In terms of service, the feedback also raises considerable concerns. The first reviewer recounted a negative experience when attempting to address the inedible food and request a refund. Despite remaining polite and calm, the customer was reportedly told they would need to drive over half an hour back to the restaurant for a meal swap. When the customer declined this option and requested a refund due to a lack of trust in the food, they were allegedly hung up on. Upon calling back, the customer stated they were yelled at and insisted upon swapping the food instead of receiving a refund. This negative interaction culminated in the customer being hung up on a second time, leading to their negative review and the conclusion of wasted money and inedible food.

The second reviewer mentioned "fast service" as the only positive aspect of their recent experience, but then sarcastically noted that this speed might explain the poor food quality. This suggests that while the transaction might be quick, it does not necessarily translate to satisfactory food or order accuracy.

Given these detailed and negative accounts from multiple recent customers, local users considering Old House Of Hunan should be aware of the potential risks associated with food quality and customer service. The strong odor, unpleasant taste and texture, incorrect orders, and issues with portion sizes reported by customers are significant red flags. Furthermore, the alleged handling of customer complaints, including hanging up on a polite customer seeking a resolution, is a serious concern.

At this time, there is no positive feedback or information to counter these negative reviews. Therefore, it is challenging to identify any specific features or highlights of Old House Of Hunan based on the provided data. The absence of positive comments regarding specific dishes (other than the negative description of the shrimp egg roll), the environment, or the service (beyond the mention of fast but potentially detrimental speed) makes it difficult to provide a balanced introduction.

Similarly, there is no promotional information available in the provided text. Given the recent negative experiences reported by customers, it is unlikely that there are any active promotions that would outweigh the concerns raised about food quality and customer service. Local users are advised to exercise caution and consider these recent experiences when deciding whether to order from Old House Of Hunan.

In conclusion, based on the recent customer reviews available, Old House Of Hunan in Kittanning, PA, appears to be facing significant challenges regarding the quality of its food and the handling of customer service issues. Multiple customers have reported inedible food, incorrect orders, and negative interactions with staff when attempting to resolve problems. Local users seeking a reliable Chinese Restaurant in the Kittanning area may want to consider these recent experiences before placing an order from Old House Of Hunan. It would be prudent to seek more up-to-date information or alternative dining options based on the serious concerns raised in the provided feedback.