Ohana Hawaiian BBQ

This place has given me hope with their Mongolian Beef. Been awhile since I've had one so good! I've tried it twice, a long with the chicken katsu (for the wife) and the BBQ short ribs and everything has absolutely slapped. Big portions too, literally two meals worth! Food was not too greasy like other places or too much oil in it.

Inconsistent. First time we tried this place, it was amazing. Got the usual chicken katsu curry, tasted great, portion size was great too. Really started to like this place so I decided to go back again yesterday. Got a plate yesterday and one of the orders had undercooked chicken. It was hard and I could barely pierce it with a fork. It was so undercooked that it felts like I received a plate of cooked and hardened Jello. Still looked pink. Had to throw most of the chicken away due to this. Chefs need to be trained better because this poses a serious health hazard.

Got some takeout for dinner and didn't expect the standout dish to be from the Chinese menu instead of the Hawaiian bbq, etc. The Kalua pork was just ok, nothing unexpected with Portuguese sausage and eggs, the chicken katsu curry was crispy and came in a sizable portion for the regular order, but the Chow Fun (dry) wide rice noodles had excellent flavor! If we went back, I'd definitely get that again! There are 2 tables for eating outside too.

Mistakes happen and we all make them! What we're supposed to teach children is to apologize when it's warranted, be kind and take accountability for your actions. Clearly the 'child' at the counter didn't learn any of these basics. If you've ever ordered katsu chicken from any Hawaiian bbq spot... it's not the same without the sauce. With this in mind, the only thing I asked when picking up my phone order was "are the sauces in the bag?" -I would typically check the bag for accuracy (who wants to get back home and something is missing or incorrect). BUUT her very confident reply of "YEAH, ITS ALL IN THERE" sounded convincing and felt that I can trust her. Went home with the fairly large order and to my surprise.... NO SAUCES!! After a short conversation on the phone in attempt to get some type of refund (due to the frustration). I ended up just driving back to grab the missing sauces. Here's where the childish behavior of immature people comes in. Instead of receiving an apology, I was greeted with attitude.... Absolutely no apology from this 'child'. She takes no accountability for her actions. I would NOT be writing this review if she was KIND and gave some type of apology. BECAUSE mistakes happen but we ALL want to be treated with UNDERSTANDING.

Fresh, hot orange chicken with fluffy white rice was tasty. Thai tea was pretty good as well as the cleanliness of the location. Will definitely be back to try more items!