Noodles and Company

Only customer in the restaurant, waited 22 minutes for our to-go and asked about our order, without hesitation the staff said aggressively "it's not ready". Waited 10 more minutes and the order was wrong. The young lady who bagged up my order said no I was wrong and I got the right food. Then she scoffed at me and gave me back the bowl. Finally the manager came around and said no, this is the wrong order. She said "You got the bags screwed up" to her rude staff. I will say the manager was polite but we then had to wait another 13 minutes and now my kids food is cold and ANOTHER CUSTOMER walked in the WRONG FOOD after pick up.

I wasn't greeted once at the registrar. She just gave me "eyes," so I asked, "Are you ready to take my order?" She nodded. That blew me. Then the "cook" was on her phone (the kitchen is open, you can see her). When she finally looks up and realizes people are there, she puts her phone done and goes straight to making food(I said yea, I am not eating that). Another woman who looked as if you could have been a manager handed me my food, I could hear her giving directions. She was more polite than than the cook and order taker. Thanks, but I won't be visiting again.

I'm usually a fan of Noodles, but this chain has gone downhill. Took over 15 min to get 3 Mac & cheese bowls to-go and I was the only one there. Staff was ok, but it now costs about $40 for super salty, soupy noodles with gross cheese sauce and chicken on it. Massively disappointed. Another chain to scratch off the options list.

I went to get my pick up order when I got home my order was wrong. This is so upsetting. I will never order from here again. I had seasoning on my noodles after I asked for no seasoning. My Mac and chesse has some weird black stuff in it. The noodles are dry, it doesn't taste fresh. Flavorless.

Ben took our order and he was the nicest person that I've ever encountered in the service industry, he's a gem!