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New Xin Chinese Restaurant: Meal Delivery in Nutley, NJ
  1. Chinese Food
  2. Chinese Restaurant
  3. New Jersey
  4. Essex County
  5. Nutley
  6. Chinese Restaurant in Centre Street
  7. New Xin Chinese Restaurant

New Xin Chinese Restaurant

96 reviews

Hours

Monday, 11:00 AM - 10:00 PM
Tuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 11:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, Closed

New Xin Chinese Restaurant Intro

New Xin Chinese Restaurant is a meal delivery restaurant located at 84a Centre St, Nutley, NJ 07110, USA. They can be reached at (973) 661-4130 or +1 973-661-4130.

Customer reviews reveal significant concerns about the restaurant's order accuracy and customer service. One customer, who had been ordering from the restaurant for over three years, reported a negative experience. They ordered jumbo shrimp with fries and chicken wings with fries, along with cheese wontons. However, they received only four hard shrimp without fries and were met with resistance when they requested a refund or corrected order. The customer described the staff as rude and stated they would no longer order from the restaurant.

Another customer experienced issues with the quality of the crab wontons, which were reportedly over-fried and caused mouth pain. After complaining, the customer found their phone number was placed on a "SMART BLOCK" list, preventing them from calling the restaurant. This customer, who had previously considered the restaurant their favorite Chinese food place in Nutley, expressed disappointment and indicated they would seek alternatives.

In summary, New Xin Chinese Restaurant has received negative feedback regarding order accuracy, food quality, and customer service. Customers have reported receiving incorrect orders, poorly prepared food, and experiencing rude staff interactions. Potential customers should be aware of these issues before ordering from this establishment.

Location

84a Centre St, Nutley, NJ 07110, USA

Customer Reviews

4.0
96 reviews
M
Mia Parker
Nov 15, 2024

Today was the end for me eating at this place. I’ve been ordering here for over 3 years mainly the same dishes. However today I placed an order with a guy for jumbo shrimp with fries and chicken wings with fries along with cheese wontons. He stated that it’s 10 piece shrimp I said ok. I go to the store pick up my order only to get home and fine 4 hard shrimp no fries with my order only for the chicken wings. I called immediately to let them know what happened and they kept saying oh we only charged you for one order. After herring it from the lady that he was new and did not know that it’s only 4 pieces of shrimp. I said you didn’t give me fries and I want a refund. The right thing to do was make my order over so you don’t lose a customer but they didn’t care not one bit and for that I will never order from here again. Very rude

M
Mary Taliaferro
Jul 14, 2024

I called this evening to place and order and got a recording that my number is on their "SMART BLOCK" list. Guess the young lady did this after I called and complained that crab wonton were fried too hard. They were so hard that I experienced pain to the roof of my mouth. This place was my favorite and only place I would get Chinese food from in Nutley. Guess I 'll have to go in to place my order or call from another number. Or go to my other favorite place in Montclair. You've been warned.😶

E
Emily Wang
Jun 27, 2024

Great tasting fresh Chinese food! Boneless spare rib combo with egg roll is the best lunch. Prices are very reasonable. Their homemade tea is refreshing too.

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Robyn P
Jun 26, 2023

The absolute best! I ordered twice this week because it was so delicious and I was craving it. Great family, run business, awesome owners, and I can’t say enough about the food. Especially the eggrolls! Reply to owner: do better?! You guys are wonderful and your food is delicious. Customer service is always exceptional so there is absolutely nothing you can do better. You are already the best!

D
Dennis Orama
Jan 28, 2024

Can you believe I ordered my food on my cell phone and specifically told them twice, no spice on my noodles because of my stomach sensitivity and they ignored that and even refused to exchange my order. They rather lose a good customer who’s been buying there for 10 years then to simply have me return my order for the correct the order. Stay far away from this restaurant. I will go to Blessing Chinese restaurant up Union Avenue. “How Dare Them”. 😡😡😡😡

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