New Village

Welcome to New Village, a Chinese restaurant located at 11542 Middlebrook Road, Germantown, MD 20874, USA. As a local establishment within the Chinese Restaurant category, New Village aims to provide a range of Chinese culinary options for the residents of Germantown, Maryland. You can reach them at (301) 540-8838 or +1 301-540-8838 for inquiries or to place an order.

Based on the limited customer reviews available online, New Village offers a casual dining environment. One reviewer who dined in on a non-busy day described the place as "semi-clean" and noted that "the staff was really friendly." This suggests that while the cleanliness might not be impeccable, the service provided by the staff is a positive aspect of the dining experience at New Village. The reviewer also mentioned that the plates came out looking "very delicious," indicating an effort in food presentation.

In terms of their food offerings, New Village features a variety of standard Chinese dishes. The reviewer who dined in specifically enjoyed the "egg drop soup" and ordered the "Kung Po chicken and shrimp" for themselves, while their guest had the "chicken and garlic." The feedback on the Kung Po chicken and shrimp was somewhat mixed, with the reviewer stating that it was "average" and they couldn't quite pinpoint what was missing. They noted that it had "a little flavor," was "a little spicy," and contained "very little" shrimp. This suggests that while the dish was not particularly bad, it also didn't stand out as exceptional. Regarding the "chicken and garlic," the reviewer felt that "there was no garlic just gravy chicken," indicating a potential issue with the flavor profile of this dish.

Despite the somewhat average assessment of the food, the reviewer was positive about the service and atmosphere, stating, "can I help boost the Stars to 4 for service and atmosphere." This suggests that the friendly staff and the general ambiance of the restaurant contributed to a more favorable overall impression, even if the food didn't fully meet expectations.

However, another customer attempting to place a pick-up order had a negative experience related to communication. They reported difficulty understanding the lady taking the order due to "poor English" and a "strong Chinese accent." This communication barrier led to frustration, with the customer stating that the staff member became "mad because I couldn't understand, even though I was being polite and doing my best." This incident raises concerns about the language proficiency of the staff member handling phone orders and the way communication challenges are managed. The customer ultimately decided not to place an order due to this issue, highlighting a potential barrier for some English-speaking customers.

Considering these two reviews, New Village presents a somewhat inconsistent picture. On the one hand, the dine-in experience on a non-busy day was characterized by friendly service and a decent atmosphere, even if the food was perceived as average with some specific shortcomings. On the other hand, a potential customer faced significant communication difficulties when trying to place a phone order, leading to a negative interaction.

Features of New Village appear to include a menu of standard Chinese dishes, with egg drop soup being a noted positive. The dine-in service is described as friendly, and the atmosphere seems to be reasonably pleasant, contributing to a potentially average to slightly above-average experience for those dining in, at least on a less busy day. However, the communication challenges reported during a phone order are a significant concern.

Promotional information is not available in the provided text. It is unknown if New Village offers any specials, discounts, or loyalty programs. Local users interested in such information would need to contact the restaurant directly.

For local users in Germantown, MD, New Village offers a local option for Chinese cuisine. If you plan to dine in, particularly on a less busy day, you might experience friendly service and a decent atmosphere. The egg drop soup seems to be a reliable choice. However, the mixed feedback on other dishes, such as the Kung Po chicken and shrimp and the chicken and garlic, suggests that the food quality might be inconsistent or average for some items. If you plan to place a phone order, be prepared for potential communication challenges due to language barriers.

To get more information about their menu, hours of operation, and any potential promotions, as well as to assess the current situation regarding phone communication, it is recommended to contact New Village directly at (301) 540-8838 or +1 301-540-8838. Reading more recent reviews on other online platforms might also provide a more comprehensive and up-to-date understanding of the customer experience at this restaurant.

In conclusion, New Village in Germantown, MD, is a Chinese restaurant with friendly dine-in service and a decent atmosphere, although the food quality has been described as average with some specific dish issues. A significant concern is the reported communication barrier when placing phone orders. Local users should weigh these factors based on their dining preferences and how they intend to interact with the restaurant.