New Sam Kee Restaurant

Welcome to New Sam Kee Restaurant, a Chinese restaurant located at 1942 Aborn Rd, San Jose, CA 95121. You can contact us at (408) 270-0788 or our mobile number +1 408-270-0788 for reservations or inquiries. Based on recent customer feedback, New Sam Kee Restaurant offers a diverse menu with a focus on providing flavorful dishes and attentive customer service to the local community in San Jose.

One recurring theme in customer reviews is the positive experience with the staff and service at New Sam Kee Restaurant. One reviewer highlighted that the staff "cares about how customer feels," providing thoughtful gestures such as offering shade on sunny days and closing the door when a customer felt cold. This level of attentiveness suggests a commitment to customer comfort and satisfaction. The same reviewer also praised the waitress for giving "very good recommendations," indicating that the staff is knowledgeable about the menu and willing to assist diners in making their choices.

A particular highlight mentioned by one customer is the quality of their fried foods, including fried rice, ribs, crabs, and calamari. This suggests that New Sam Kee Restaurant may specialize in or excel at preparing these types of dishes, making them popular choices among patrons who enjoy crispy and flavorful options.

Another customer shared a very positive experience with specific dishes, including the Lobster garlic noodles, roasted chicken and noodles soup, and eggrolls, describing them as "very delicious!!!" The roasted chicken was prepared to their liking, and the Lobster noodles were enjoyed by their dining companion. Notably, this reviewer appreciated that their soup did not contain MSG, as they did not experience a headache afterward, suggesting that the restaurant may cater to customers sensitive to this additive.

A brief and direct review simply stated, "Great food and good customer service," reinforcing the positive feedback regarding both the quality of the cuisine and the attentiveness of the staff.

However, it's important to note an update from one of the long-term reviewers in August 2024, which indicates a potential inconsistency in food quality. The surf clam glass noodle dish, previously rated highly, experienced a significant drop in quality, described as chewy, dry with a metallic clam taste, and no longer fresh but frozen. This suggests that while some dishes may be consistently good, others might experience fluctuations in quality. The same reviewer mentioned that the lobster remained good, but the noodles served with it on a subsequent visit were not as good as before. This highlights the importance of considering the most recent feedback alongside earlier positive reviews.

The same updated review also brought up a less positive aspect of the overall experience, mentioning an interaction with the owner that was perceived as "annoying." The reviewer recounted being asked to move to a smaller table to reserve their larger table for customers who had not yet arrived. Additionally, they reported hearing arguments in the kitchen, suggesting that there might be some internal friction or unpleasantness within the restaurant operations.

Considering the mixed feedback, the environment of New Sam Kee Restaurant is likely a casual and functional space catering to a regular clientele. The staff's attentiveness suggests a focus on creating a welcoming atmosphere, though the incident with the owner indicates that there might be inconsistencies in management style or customer service approaches from different individuals within the establishment.

The services offered likely include dine-in, and given the positive mentions of recommendations and attentiveness, the waitstaff appears to be engaged with the customers. It is reasonable to assume they also offer takeout services, which are common for Chinese restaurants in the area. It is unclear from the provided reviews whether they offer delivery services.

Features of New Sam Kee Restaurant seem to include a menu with a variety of Chinese dishes, with particular strengths in fried foods and certain seafood preparations like the Lobster garlic noodles. The restaurant may also cater to dietary sensitivities, as indicated by the MSG-free soup experience. However, the inconsistency in the surf clam dish suggests that the quality of certain ingredients or preparations might vary over time.

Promotional information is limited in the provided reviews. The mention of specific dishes like Lobster garlic noodles and roasted chicken could indicate that these are popular or signature items that the restaurant might promote. The fact that a customer has been a regular for a long time suggests that the restaurant might rely on building a loyal customer base through consistent quality and service, although the recent dip in the surf clam dish quality could impact this. It would be beneficial to inquire directly with the restaurant about any current specials, lunch deals, or other promotions they might be offering to local users.

In conclusion, New Sam Kee Restaurant in San Jose offers a Chinese dining experience with generally positive feedback regarding customer service and certain dishes like fried foods and Lobster garlic noodles. The staff is noted for their attentiveness and helpful recommendations. However, recent feedback indicates potential inconsistencies in the quality of some seafood dishes and a less positive interaction with the owner. Local users looking for a Chinese restaurant with caring staff and a menu featuring well-received fried options and lobster noodles might find New Sam Kee Restaurant worth a visit, but it would be prudent to be aware of the potential for variability in the quality of certain menu items based on recent reviews.