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New Moon Restaurant in US
  1. Chinese Food
  2. Chinese Restaurant
  3. Connecticut
  4. New Haven County
  5. Chinese Restaurant in Naugatuck
  6. New Moon

New Moon

220 reviews

Hours

Monday, 10:30 AM - 10:00 PM
Tuesday, Closed
Wednesday, 10:30 AM - 10:00 PM
Thursday, 10:30 AM - 10:00 PM
Friday, 10:30 AM - 10:30 PM
Saturday, 10:30 AM - 10:30 PM
Sunday, 11:30 AM - 10:00 PM

About New Moon

New Moon is a Chinese Restaurant located at 56 Bridge St, Naugatuck, CT 06770, USA. They can be contacted at (203) 720-3000 or +1 203-720-3000. Based on recent customer reviews, experiences at New Moon appear to be inconsistent.

A 2024 review mentioned pleasant customer service but noted that the food did not taste fresh, although the reviewer acknowledged a delay in consumption. This negative experience led the customer to state they would likely not eat at this location again, preferring other local options.

In contrast, a 2023 review described a positive experience with fresh, hot, and well-cooked food. The "General TSO Chicken Crispy" lunch special was noted to be surprisingly spicy and tasty, and the pork fried rice was also well-received. This customer, who picked up their order in person, stated they would definitely order from New Moon again.

However, another review highlighted significant issues with pricing consistency and the restaurant's environment. This customer reported being charged different prices for the exact same order depending on who processed the payment, with some staff adding a surcharge for credit/debit card use that varied in amount. This inconsistency was perceived as potentially scamming customers out of small amounts. Additionally, the reviewer noted that the indoor temperature could be as cold as the outside weather, suggesting a lack of concern for heating the premises. While this reviewer found the food to be "pretty good," the negative aspects of pricing inconsistency and the cold environment were major concerns.

In summary, for local users in US considering New Moon, the restaurant seems to offer potentially good Chinese food and generally pleasant customer service. However, there are significant concerns regarding the consistency of food freshness (based on the 2024 review) and serious issues with inconsistent pricing and a potentially uncomfortable indoor environment. No specific promotional information is available at this time.

New Moon Location

56 Bridge St, Naugatuck, CT 06770, USA

Customer Reviews

3.0
220 reviews
P
PROGAMINGPROPHECY
Jul 02, 2024

2024 Review - Customer service was pleasant. The food didn't taste fresh (in their defense, I didn't get to eat it until 20 minutes later). Either way, I'll likely never eat at this location again. I should have gone with Los Garcia or La Borichina. 2023 Review - Customer service was pleasant. The food was fresh, hot & well cooked. I specifically ordered a lunch special "General TSO Chicken Crispy." The food was surprisingly spicy in a good way. The pork fried rice was also tasty. I would definitely order here again. (Disclaimer: I ordered and picked it up in person.)

L
Luis R
Dec 11, 2024

Food is pretty good but watch out when paying. Depending on who rings you up you will get charged different prices for the same exact order. Some people charge 4% for using your credit/debit card while some charged $1 or 50 cents. Its a shame that these guys can't get their pricing system done right, its seems like they want to scam pennies out of people. If its cold outside, expect it to be just as cold inside, another clear indicator that expenses like heating your building are unimportant to them. DO BETTER.

M
Maria Taccariello
Apr 27, 2024

I’ve ordered from here many times and it was my favorite place but the last few times have not been good at all and it makes me wonder if they’ve made some big changes in house. Either new people prepping the food or a new vendor for their items. Delivery driver is always super kind and I’ve had no issues with service so it pains me to write this review. Pork egg rolls now have the most minuscule amount of pork that it’s shouldn’t even be called a pork egg roll Golden fingers have always been greasy so they put a napkin in the package..now that napkin is so saturated that it’s totally stuck to the food AND there’s still enough grease to soak through two full paper towels. The quality of the chicken has also changed drastically. Each bite is rubbery/weirdly chewy and tonight’s also smelled like it was sitting in the fridge uncovered before they cooked my order.

T
Tracy & Bobby Koontz (Koontz Family)
Dec 21, 2024

The food is amazing and delicious. I am giving it a poor review because I had ordered on Door Dash, and the delivery time kept getting pushed back, 4 times! I tried to contact the restaurant and I was told a manager has to speak with me. No one ever called me. 2 hours after ordering I finally have my food.

R
R V
Apr 29, 2024

Apparently under new ownership. Ordered fried Tilapia, steamed dumplings & 20oz soda = $17.13! If you look @ the attached pic the "tilapia" is NOT tilapia but instead frozen store bought fish fillets. The dumplings look like they came prepared & all they did was steam them. Prices have also gone up since original owner but quality has gone down. I was also overcharged by about a $1. Always compare what they charge you with the prices on the menu & make sure to include sales tax

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