New Hong Kong

Whatever you do, save your money and time and DO NOT order from this place. I placed a delivery order over the phone, and when the delivery driver arrived, she called to say she was outside. I asked if she rang the doorbell, and she told me she didn’t know what a doorbell was. After reading other reviews, it seems this is a pattern — the owner (who appears to also be the delivery driver) refuses to bring food to the door, despite me living in a house where it would’ve been simple to get out of the car. But that’s not the worst part. I soon realized they forgot to include one of my items. I called back, explained the situation, and asked for a refund since we had already eaten. They put me on hold multiple times and kept transferring me between managers. Eventually, they asked if I was sure about the missing item and said they would call me back — which they never did. When I called them again, they told me the driver was on the way with the missing food. I reiterated that I didn’t want it, just a refund. The driver shows up at my door, knocking loudly (and actually using the doorbell this time), acting like a police officer and demanding I return all the food. She was yelling at me, accusing me of already eating the item, and acting completely unhinged. It was terrifying. I later found out that the woman who came to my door was the owner. I called the restaurant to complain about her behavior, and instead of apologizing, they refused to refund me, saying the owner claimed she delivered the missing item and I had eaten it. I was honestly shocked by this response — especially from a business that’s supposed to serve customers. They even had a third-party company call me, recording the conversation, and they continued to deny me a refund. They never apologized, never cared about my experience, and did everything they could to avoid giving me my money back. I strongly recommend avoiding this place. The food is terrible, their customer service is abysmal, and they clearly don’t value their customers. Here’s a picture of the delivery driver - beware.

I like their food and ordered from here a lot of times, but the delivery lady that came one night decided that she deserved a tip after taking over an hour to get there, and once she got there she wanted me to come downstairs with 2 small children and had the audacity to DEMAND a tip and got upset when I told her no. Today, I tried ordering from there again since it’s been a while and they said they aren’t doing delivery… what a coincidence! Mind you, I tipped all the other times when the delivery was smooth and efficient!

I've ordered here multiple times since 2019 and have been happy with the quality and taste of food. I call in or order online for pickup. My order is always neatly and conveniently packed and served with a friendly smile by the kind owners. I like the extra combo options their menu offers, which is a little different from the standard Chinese take out, like the 3-in-1 combos and family packages. More food for a great value.

Delivery took over an hour and the worst part is the actual food is gross. The veggie lo mein has no flavor wonton soup taste like dirty water and the sesame chicken was burnt. Not to mention, they charge so much here for the same things you can get next door at asian garden or anywhere else. Other places also give you eggrolls with your meal and a soup. Here you just get dirty new york sewer water. First and last time for me. Terrible food.

Amazing food, great customer service, food is always on time. Thank you