New Hong Kong Chinese Restaurant

New Hong Kong Chinese Restaurant is located at 60 W Palisade Ave in Englewood, New Jersey. As a local Chinese Restaurant, it can be contacted at (201) 567-9611 or via their mobile number, +1 201-567-9611. For residents of Englewood and the surrounding areas seeking Chinese cuisine, it is important to consider recent customer experiences to form an objective understanding of what this establishment offers.

Information regarding the specific environment or ambiance of New Hong Kong Chinese Restaurant is not provided in the available customer reviews. The focus of the feedback is primarily on the quality of the food and the efficiency of their delivery service. Therefore, local users seeking information about the restaurant's interior, cleanliness, or overall atmosphere for potential dine-in (if available) will need to look for additional sources or perhaps visit the location themselves to form an opinion.

The services offered by New Hong Kong Chinese Restaurant appear to include both takeout and delivery, based on the address and the mention of delivery in one of the reviews. However, the feedback regarding the delivery service is overwhelmingly negative. One customer explicitly states that "Their delivery blows!!!!" and reports a significant discrepancy between the advertised 20-minute delivery time and the actual experience of waiting for over 90 minutes without receiving their order. This reviewer also claims that the restaurant does not handle deliveries themselves, despite advertising that they do, leading to a complete failure in receiving their food after multiple calls and excuses. This raises serious concerns about the reliability and efficiency of their delivery service for local users who prefer this option.

The features of New Hong Kong Chinese Restaurant, as described by the limited customer reviews, are largely negative concerning food quality. One reviewer described their experience as "HORRIBLE!!!" and expressed a desire to give a zero-star rating. They reported that the food was "evidently old" and had a bad smell. Specifically, the "shrimp and broccoli" was described as old, with shrimp that were unusually small, similar to those found in shrimp fried rice. The "chicken wings" were also reported to be old and hard. This customer's dissatisfaction was severe enough that they intended to call the health department and request a refund. Such feedback raises significant concerns about the freshness and quality of the ingredients and the preparation of the dishes at New Hong Kong Chinese Restaurant.

The second review, while primarily focused on the negative delivery experience, does not offer any positive comments about the food itself, further contributing to a concerning picture of this establishment. The lack of any positive feedback regarding the taste, quality, or variety of their menu items in the provided reviews makes it difficult to identify any positive features of New Hong Kong Chinese Restaurant from a customer perspective. Potential local users should be aware of the serious allegations of old and poorly prepared food, as well as the unreliable delivery service, when considering this restaurant.

Promotional information is not mentioned in the provided reviews. It is common for Chinese restaurants to offer various promotions to attract customers, such as discounts on certain dishes, combination meals, or special offers for takeout or delivery orders. However, given the overwhelmingly negative feedback regarding food quality and delivery service, any potential promotions would need to be weighed against these significant concerns. Local users interested in any promotional offers from New Hong Kong Chinese Restaurant would need to contact them directly. However, the existing reviews suggest that the fundamental aspects of food quality and service may be areas of concern that outweigh any potential cost savings from promotions.

In conclusion, the limited customer feedback available for New Hong Kong Chinese Restaurant in Englewood, NJ, paints a concerning picture for potential local users. The reviews highlight significant issues with food quality, with allegations of old and poorly prepared dishes. Additionally, the delivery service is described as unreliable and not handled directly by the restaurant, leading to instances where customers did not receive their orders after extended waiting times. The stark negativity in the provided reviews suggests that local users should exercise extreme caution when considering ordering from this establishment. While promotional information is unknown, the fundamental issues raised by customers regarding the quality of the food and the delivery service are critical factors to consider. It would be advisable for local residents to explore other Chinese restaurant options in the Englewood area that have more positive and reliable customer feedback to ensure a satisfactory dining experience.