New Ho Won

New Ho Won is a Chinese restaurant located at 84 Washington Ave, Dumont, NJ 07628, USA. As a local establishment in the Chinese Restaurant category, New Ho Won offers a diverse menu that extends beyond traditional Chinese cuisine to include pasta dishes and hero sandwiches. They can be contacted at (201) 385-7574 or via mobile at +1 201-385-7574 for inquiries or orders.

Customer reviews for New Ho Won present a somewhat polarized view, with strong positive feedback in some areas contrasted by significant concerns in others. One long-time customer expressed a high level of satisfaction with their experiences over the years. This reviewer consistently praised the food as "delicious" across everything they have ordered. They also specifically highlighted a staff member named Vicky, describing her as a "sweetheart" who is always friendly, helpful, and accommodating. The delivery service was also commended for its speed and the politeness of the delivery person, with food typically arriving in 30 minutes or less. Notably, this reviewer pointed out the unique aspect of New Ho Won's menu, which includes not only Chinese dishes but also pasta dishes and hero sandwiches, with the Eggplant Parmesan Sandwich and pasta linguini with Marinara sauce receiving particular praise as "awesome." This customer clearly considers New Ho Won their favorite Chinese restaurant and appreciates its service to the community.

However, another customer, who also identified as a loyal patron for years, shared a significantly different perspective, focusing on negative experiences with the restaurant's customer service. This reviewer recounted an instance where they called to place an order using the online menu and encountered a rude response from the lady who answered the phone. Instead of being informed politely about the unavailability of certain items, the staff member reportedly became frustrated, sighed audibly, and ultimately hung up on the customer. This was not described as an isolated incident, with the reviewer noting that this particular staff member often seemed impatient and irritable during past interactions. While acknowledging that the food had been good, this customer stated that the consistently poor customer service had left a lasting negative impression, making them hesitant to continue supporting the business.

Considering these two reviews, New Ho Won appears to be a restaurant with a unique and potentially appealing menu that combines Chinese cuisine with Italian-American favorites like pasta and hero sandwiches. The food quality, based on one long-term customer's experience, is consistently high, with specific praise for both traditional Chinese dishes and the non-Chinese offerings such as the Eggplant Parmesan Sandwich and linguini Marinara. The delivery service is also noted for its efficiency and the courtesy of the delivery staff.

However, a significant concern is raised regarding the customer service experienced by at least one long-term patron. The reported rudeness and lack of professionalism from a staff member over the phone could be a major deterrent for potential customers, especially those who value polite and helpful interactions. This inconsistency in service quality presents a challenge for assessing the overall customer experience at New Ho Won.

The reviews provide limited information about the environment of New Ho Won. The focus is primarily on the food and service aspects, particularly delivery and phone interactions. There is no description of the restaurant's interior ambiance, cleanliness, or suitability for dine-in, if that option is available. Local users interested in dining at the location might need to seek additional information or perhaps visit the restaurant to get a sense of its environment.

In terms of services, New Ho Won clearly offers takeout and delivery, as evidenced by the positive comments about the delivery speed and the negative phone interaction. The menu's diversity, including Chinese dishes, pasta, and hero sandwiches, can be seen as a unique service catering to a broader range of tastes and preferences. However, the inconsistency in the quality of phone customer service is a significant drawback in their service provision.

A key feature of New Ho Won is its unconventional menu that goes beyond standard Chinese fare. The inclusion of well-regarded pasta dishes and hero sandwiches, such as the Eggplant Parmesan, sets it apart from many other Chinese restaurants. This could be a major draw for customers looking for variety or a place where different members of a group can find something to their liking. The consistently delicious food, as reported by one loyal customer, is another significant feature.

Currently, there is no information available regarding any promotional offers or special deals at New Ho Won. Local users interested in trying the restaurant might want to inquire directly about any lunch specials, combination deals, or other promotions that might be available. Given the positive feedback on both their Chinese and non-Chinese items, exploring the full menu could reveal other potential favorites.

In conclusion, New Ho Won in Dumont, NJ, offers a unique menu that combines tasty Chinese cuisine with well-received pasta dishes and hero sandwiches. The delivery service is praised for its speed and politeness. However, there are significant concerns regarding the consistency of customer service, particularly over the phone, with at least one long-term customer reporting rude and unprofessional interactions. Potential local users may want to weigh the positive feedback on food quality and menu variety against the reported issues with customer service when considering New Ho Won. If placing a phone order, it might be prudent to be prepared for potentially inconsistent service. For those prioritizing food quality and a diverse menu, New Ho Won could still be a worthwhile option, especially if ordering in person or focusing on delivery.