New Grand Buffet

New Grand Buffet is a Chinese restaurant located at 1220 N Bridge St A in Chillicothe, Ohio (45601). As a Chinese buffet, it typically offers an all-you-can-eat selection of various Chinese dishes, catering to individuals and groups looking for a wide variety of options. For inquiries or to confirm their services, New Grand Buffet can be contacted at (740) 772-6688.

The available online reviews for New Grand Buffet present a stark contrast in customer experiences, highlighting both positive and significantly negative aspects. One reviewer reported a highly adverse experience, detailing rude waiters and severe physical illness immediately after dining, affecting multiple individuals in their party. This reviewer specifically mentioned concerns about "cross-contaminated glasses," suggesting potential issues with hygiene practices. They also described the restaurant as "extremely overpriced" and claimed to have been overcharged. The reviewer further stated that their girlfriend and friend's girlfriend vomited after the meal, strongly implying food poisoning. Their overall recommendation was to avoid the restaurant unless one enjoys poor treatment and risking illness. They also mentioned demanding a refund and only receiving half of the money back, indicating dissatisfaction with how their complaints were handled.

In stark contrast, another reviewer had a positive experience, stating, "The food was good. I liked the soups. Everything looked clean." This feedback suggests that some customers have found the food to be satisfactory and perceived the environment as clean. This discrepancy between reviews indicates a potential inconsistency in the quality of food, service, or cleanliness, or perhaps differing standards and experiences among customers.

Given the conflicting nature of these reviews, it is challenging to provide a definitive description of the environment and services at New Grand Buffet. The negative review paints a picture of rude staff and potential hygiene issues (cross-contaminated glasses), while the positive review suggests a clean environment. The negative account also implies a buffet setting where cross-contamination might be a concern if not managed properly. The mention of being overcharged and the difficulty in obtaining a full refund points to potential issues with billing practices and customer service resolution.

Based on the available customer feedback, the features of New Grand Buffet appear to include:

• Buffet Style Dining: As the name suggests, it likely operates as an all-you-can-eat buffet offering a variety of Chinese dishes.
• Soup Selection: One positive reviewer specifically enjoyed the soups offered.

However, the negative review highlights significant concerns that could be considered negative features:

• Rude Waiters: A customer reported being treated poorly by the service staff.
• Potential Food Safety Issues: The reviewer strongly implied food poisoning affecting multiple individuals.
• Cross-Contamination Concerns: Mention of cross-contaminated glasses raises red flags about hygiene.
• Overpricing: The restaurant was described as "extremely overpriced" by one customer.
• Questionable Billing Practices: The customer claimed to have been charged more than they should have.
• Poor Complaint Resolution: Only receiving a partial refund after a severe negative experience suggests inadequate customer service in addressing complaints.

The single positive review mentions that "everything looked clean," which directly contradicts the other review's implications of hygiene issues. This inconsistency makes it difficult to objectively assess the cleanliness of the restaurant based on the limited information provided.

There is no information regarding any promotional offers or special deals for New Grand Buffet in the provided reviews. It is common for buffet restaurants to have consistent pricing for their all-you-can-eat options, potentially with different rates for lunch and dinner, or for children. To inquire about current pricing, any special promotions, or to get a better understanding of their offerings and practices, it is recommended to contact New Grand Buffet directly at (740) 772-6688.

In conclusion, New Grand Buffet in Chillicothe, OH, has received strongly contrasting reviews from recent customers. While one reviewer found the food good and the environment clean, another reported a severely negative experience involving rude staff, suspected food poisoning affecting multiple people, concerns about cross-contamination, overpricing, and poor handling of complaints. This significant discrepancy suggests that potential customers should approach New Grand Buffet with caution and consider the serious allegations made in the negative review. It may be prudent to inquire directly with the restaurant about their food safety and hygiene practices, as well as their customer service policies, before deciding to dine there. The conflicting feedback makes it challenging to offer a definitive recommendation without further information or more consistent reviews.