New Fortune China

Been ordering from them every since they opened years ago, had no issues with the food, portions was great, but last night when I ordered food for my family the quality sucked. We ordered a large chicken fried rice and a szechuan chicken extra spicy, there was hardly any chicken in either meal, very dissatisfied and disappointed. Called to let them know they acted like they didn't care and never didn't want to do anything about it. The gentleman got rude with me and that's when I told him we will be doing business with you again. I will take my business elsewhere.

My mother went there to get dinner tonight while waiting for her food she was approached by a man. That man ended up touching my mother while in the restaurant she was so uncomfortable and upset about being there she ended up getting her food and leaving that place. It was so bad that she does not want to go back to that place alone anymore. The restaurant did nothing, I ended up calling them and all they could do was say they did not understand what happened as they really do not speak or understand any English.

I had not been to the Chinese restaurant for a few years due to a move. Then I moved back into the area and yesterday was the first time that I thought I’d go back in order some food because their food has always been excellent quality and customer service well I ordered the chicken and broccoli and when I got home, and opened it the fried rice was not fried rice. It was a dark brown, almost black no vegetables all stuck together and mushy. The broccoli was soft and flimsy. The sauce had a funny taste to it and it was slimy and clumpy so I called to speak with a manager and was told by the employee there which was a female employee that the manager was not in so before I can even say anything else she hung up on me I called back for other times and the same thing she hung up on me every single time one time she even put the phone to their fax machine in the fax machine came on, so I decided just hop in my car is only a 10 minute drive took my food back, went to the restaurant The same lady was there from the previous time and asked her to speak to manager again she told me manager not here and I said OK understand that I said, but I called several times and you hung up on me every single time and she was told you manager not here. I said well I need to speak to someone to get a refund back on my order because the food was absolutely disgusting And she just proceeded to tell me that manager not there. I said I get manager not there but there can be someone else to refund me my money so she eventually refunded back the money and I asked her if I could have the managers name and she pretends to tell me that she doesn’t know the managers name and I’m like how do you not know the manager name if you work for the manager and she Close the window abruptly and just walked off worse Customer Service experience ever I’ve never had an experience like this at any Chinese restaurant she was the rudest person that you could ever speak with, and I would never ever ever go back there and I would never ever recommend anyone going back there. If this is how they’re gonna treat their customers .

Done in record time and the food is always top tier. Personal favorites with the Hunan shrimp and Mongolian beef.

Seasoning is kind of weird… Ordered the dinner portion was very small compared to other restaurants for the price… probably wouldn’t return here!