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Considering New Egg Roll in Garland, Texas
  1. Chinese Food
  2. Chinese Restaurant
  3. Texas
  4. Dallas County
  5. Garland
  6. Chinese Restaurant in West Buckingham Road
  7. New Egg Roll

New Egg Roll

197 reviews

New Egg Roll Photos

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About New Egg Roll

New Egg Roll is a Chinese Restaurant located at 2026 W Buckingham Rd, Garland, TX 75042, USA. They can be contacted at (972) 272-5888 or +1 972-272-5888.

Customer reviews indicate significant concerns regarding the service and overall experience at New Egg Roll. One customer, who visited three times, reported increasing disappointment with each visit. They described being rushed to order despite an empty restaurant, experiencing impolite service with no greetings or thank yous, and feeling overcharged on multiple occasions. This reviewer also noted observing children lying on tables while customers were present and advised others to carefully check their bill.

Another review echoed the subpar service, mentioning slow wait times for takeout orders even when the restaurant was empty. This customer also reported issues with payment, including a combined bill for separate orders and not receiving correct change. Furthermore, they found the food quality to be lacking, specifically noting that the sushi rolls were poorly made and falling apart upon arrival, with soggy and uncut seaweed.

While one reviewer mentioned that the taste of some dishes like the Mongolian beef and chicken on a stick was "decent," they still felt the food was overpriced for the portion sizes and the level of service received. The general consensus from the provided reviews suggests that despite potentially okay-tasting food, the poor service, issues with order accuracy and billing, and concerns about food preparation quality may make New Egg Roll a less desirable option for some local users.

No information regarding the restaurant's environment or any promotional offers is available in the provided reviews. Potential customers are advised to consider the reported negative experiences with service and food quality when making a decision.

New Egg Roll Location

2026 W Buckingham Rd, Garland, TX 75042, USA

Customer Reviews

3.0
197 reviews
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Breanna Lloyd
Jul 05, 2024

My visits here have not been very good. I’ve been a total of 3x times and each time I’m more disappointed than the last time. My first time in I was unsure what to get and when I asked what was popular they didn’t know and kinda rushed me to order so I thought that was rude given the fact no one was here. My order seemed a bit high in my opinion but I didn’t think much of it. 2nd time I kind of new what I wanted but the service was still bad, no greetings, no thank you or anything and I even tipped. Despite all that in my previous experiences I came back a 3rd time because maybe that was a bad day. Unfortunately I had the same experience this time I also noticed they have kids that are laying on the tables while customers are there. Every time I went the Ma’am taking my order wanted to overcharge me with things I didn’t ask for so make sure you watch what they calculate and ask why! This time I only got 2 items(Mongolian beef no rice and chicken on stick) The food is decent tasting but way too expensive for the portions and service that comes with it. Just go else where it’s not worth it

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Ashley Haney
Mar 06, 2022

Food tasted okay but wasn't made well, and the service was subpar. We placed 2 separate orders food over the phone and were told it would be a 20-minute wait. I showed up 25 minutes after I called and had to wait another 15 minutes even though there was no one else there. When they took payment, they combined the bill and didn't give change for the order paying cash. When we got home (a 4-minute drive), we started eating. The sushi rolls were falling apart, and we had to cut most of them again as the seaweed was soggy and not cut all the way.

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Leo Mireles
Mar 08, 2020

Good food, didn't have to wait so long, good prices. Albeit in general I really expected the whole experience to be wack, I was pleasantly surprised to be proven wrong. The Outside- Sort of sketchy, empty, and pretty lonely. Parking is pretty trippy but alas there is a parking lot. 25 The Inside- Simple and to the point. Almost as if not wanting to distract you from the actual reason you got down which is to eat. Well distributed seating and standard seats. 2/5 The Food- The Shrimp Fried Rice Good stuff, flavorful, decent amount of shrimp. The Shrimp was cooked properly and not rubbery. 5/5 The General Tso Chicken- Hot and spicy, fresh chicken, cooked on the spot and deliciously done. My only complaint is the broccoli to chicken ratio was like 1-15. Could of used more broccoli but nonetheless good stuff. 4/5 Fried Shrimp (18 pcs.)- Good, standard, flavor. Fried properly, not too fried and not too underdone. The price to proportion size is nice. Came with tartar sauce and that was a plus. 5/5 Steamed Rice- Pretty sad stuff. Could be better. Came with the General Tso Chicken. 25 Overall 8/10 if looking to satisfy that Chinese food urge immediately.

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Jacob Ramirez
Dec 28, 2023

Prices are great! Orange chicken was well prepared; the combination fried rice was well cooked but a bit bland without adding sauce.

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Milton Valle
Jun 30, 2024

The orange chicken is the best! That also includes the rice and the eggrolls! It was my first time going here and they gave me good service and great introduction. When I received the food it was hot and ready by the time I made the call for a take out. Highly recommend for people who like Chinese food, even my mom likes it!

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