New Dragon

Welcome to New Dragon, a Chinese restaurant situated at 948 Main St A, Pelion, SC 29123, USA. Serving the Pelion community, New Dragon offers a variety of Chinese cuisine for both dine-in and takeout, providing a local option for those craving familiar Chinese flavors. Based on recent customer feedback, experiences at New Dragon appear to be somewhat mixed, with positive comments on the food quality contrasted by concerns regarding customer service and payment policies.

One long-term customer, who had been visiting New Dragon for over ten years, expressed significant dissatisfaction with the owner's demeanor, describing her as "nasty and rude." This negative interaction led the customer to decide not to return, highlighting a potentially serious issue with customer relations. Such feedback is crucial for prospective customers to consider, as the attitude and behavior of the staff, especially the owner, can significantly impact the overall dining experience, regardless of the food quality.

Adding to potential inconvenience, the same reviewer mentioned a policy requiring a minimum $10 spend to use a credit or debit card. This type of policy can be restrictive for customers making smaller purchases and may deter those who prefer to pay with cards for convenience or do not carry cash. It's important for customers to be aware of this policy before placing their order or visiting the restaurant to avoid any unexpected issues with payment.

In contrast to the negative feedback regarding customer service, another reviewer offered a more positive assessment of the food itself. They noted that while the restaurant was "a little pricey," the food was "good." This suggests that New Dragon may offer dishes that are flavorful and enjoyable, potentially using quality ingredients and preparation methods. The reviewer also specifically appreciated that New Dragon did not use an excessive amount of bean sprouts, a common ingredient in some Chinese dishes that this customer found off-putting at other establishments. This positive comment on the food's composition indicates an attention to detail that some customers may value.

This second reviewer also expressed excitement about trying new dishes on future visits, implying a satisfactory initial experience with the food that warranted a return. This suggests that New Dragon has the potential to offer a satisfying culinary experience, at least in terms of taste and ingredient balance. However, this positive aspect was somewhat overshadowed by their feedback on the customer service, which they felt "could be better." They emphasized the importance of basic courtesies such as "a smile nice greeting," stating that "customer service is everything." This aligns with the first reviewer's negative experience, indicating a potential area for improvement in how customers are welcomed and treated at New Dragon.

In summary, New Dragon in Pelion, SC, is a Chinese restaurant that offers dine-in and takeout options. Customer reviews present a mixed picture. On the one hand, the food is described as "good," with at least one reviewer appreciating the balanced use of ingredients. This suggests that New Dragon may serve tasty and well-prepared Chinese cuisine. On the other hand, there are significant concerns raised about the customer service, with one long-term customer citing rude behavior from the owner as a reason for not returning. Additionally, the restaurant has a policy requiring a minimum $10 purchase for card payments, which may be inconvenient for some customers.

Prospective customers should weigh these factors when considering New Dragon. If food quality is a primary concern and you are prepared for potentially less-than-stellar customer service and a cash payment for orders under $10, New Dragon might still be an option to explore based on the positive food review. However, those who prioritize friendly and welcoming service and prefer the convenience of card payments for all transactions may want to consider these reported drawbacks. As there is no mention of any specific promotional information in the provided reviews, it would be advisable to inquire directly with the restaurant about any ongoing specials or discounts. You can contact New Dragon at (803) 894-6688 or +1 803-894-6688 for further information or to place an order.