New Country Sky

Welcome to New Country Sky, a Chinese restaurant located at 2035 Polk St in San Francisco, California. Based on recent customer reviews, this establishment presents a dichotomy of experiences, with some patrons highly praising the quality and taste of the food, while others have reported significant issues with their service, particularly regarding delivery and billing. For local users in San Francisco, especially those in the Polk Street area, New Country Sky offers a menu of Chinese dishes that some find exceptionally fresh and flavorful, but it's crucial to be aware of the reported service-related concerns.

As a Chinese restaurant in San Francisco, New Country Sky offers a variety of standard American-Chinese fare, as indicated by the dishes ordered in the reviews, such as hot and sour soup, chicken wings, curry chicken and shrimp rice, and chicken corn chowder soup. One reviewer, who compared the food to what they are accustomed to on the East Coast, was overwhelmingly impressed, stating that the West Coast, and by extension New Country Sky, "blows em out the water!!!" They specifically praised the freshness of the ingredients, noting that the chicken tasted like "actual chicken" and the sweet and sour sauce had a "beautiful balance of sour and sweet" rather than being overly sugary. This enthusiastic review suggests that when it comes to the taste and quality of their food, New Country Sky has the potential to exceed expectations, especially for those seeking fresh and well-prepared dishes.

However, the positive feedback on food quality is starkly contrasted by a concerning review detailing significant issues with a delivery order. This customer placed an order at 6 PM and, after waiting for an hour and 35 minutes, called the restaurant to check on its status. The experience that followed was far from satisfactory. The customer reported being put on hold for a full seven minutes, during which they could hear background noise before the phone was hung up on them. Upon calling back, they were initially told the food was ready and would be delivered soon, despite not being en route. Even after expressing a desire to cancel, the customer was convinced to wait with a promise of imminent arrival and a requested refund if it didn't arrive by 8 PM (two hours after the initial order). The outcome of this delivery was left "TBD," creating significant uncertainty and frustration for the customer.

Adding to these delivery woes, the same customer mentioned a past negative experience with New Country Sky, where they were subjected to a "duplicate charge" on their credit card. This billing error further compounds the concerns about the restaurant's operational efficiency and customer service. As a result of these issues, the customer stated that they "don't think I'll be ordering from them again" and even noted difficulty in finding the restaurant on Yelp to leave a review, potentially indicating an issue with their online presence or listing.

Information regarding the environment or ambiance of New Country Sky is not provided in the available reviews. Both reviews pertain to takeout and delivery experiences, so there is no insight into the dine-in atmosphere of the restaurant. Local users considering eating at the physical location will need to rely on other sources or their own observations to assess the environment.

The service at New Country Sky appears to be inconsistent based on the provided feedback. While one reviewer did not directly comment on the service related to their takeout order (only focusing on the food quality), the other review paints a concerning picture of their delivery service. The lengthy and unresolved delay, the dropped call, the initial misinformation about the delivery status, and the past billing error all point to significant shortcomings in their customer service and delivery operations. These issues raise questions about the reliability and efficiency of ordering from New Country Sky, particularly for delivery.

A key feature of New Country Sky, as highlighted by one enthusiastic customer, is the exceptional freshness and quality of their food, which they found to be significantly superior to what they had experienced on the East Coast. The balanced sweet and sour sauce and the taste of "actual chicken" were specifically praised. This suggests that the restaurant prioritizes the quality of its ingredients and the preparation of its dishes, at least for takeout orders where the customer picks up the food promptly.

However, this positive feature is overshadowed by the reported issues with delivery service and billing. The significant delay in delivery, the poor communication, and the past duplicate charge are serious concerns that potential customers should consider. The inability of one customer to find the restaurant on Yelp to leave a review might also be a point of concern regarding transparency and customer feedback channels.

Currently, there is no promotional information available in the provided reviews for New Country Sky. Local users will need to weigh the positive feedback on food quality against the negative experiences reported with delivery and billing when deciding whether to order from or visit this restaurant.

For local users in San Francisco, particularly those in the Polk Street neighborhood, New Country Sky offers a Chinese takeout option with the potential for exceptionally fresh and flavorful food, as lauded by one out-of-state visitor. However, it is crucial to be aware of the significant issues reported by another local customer regarding delivery delays, poor communication, and billing errors. If considering ordering from New Country Sky, especially for delivery, it might be prudent to exercise caution and perhaps opt for pickup to ensure the quality of the food is received without the complications of their delivery service.

Located at 2035 Polk St, New Country Sky can be contacted at (415) 567-2888 or +1 415-567-2888. Given the starkly contrasting customer experiences, local users might want to consider these factors carefully before placing an order or visiting the restaurant. The high praise for food quality needs to be balanced against the serious concerns raised about their service and operational efficiency.

In conclusion, New Country Sky in San Francisco offers Chinese takeout that has been praised for its freshness and flavor by some customers, particularly when compared to East Coast Chinese food. However, significant issues have been reported regarding their delivery service, including long delays and poor communication, as well as past billing errors. Local users considering this restaurant should be aware of these contrasting experiences and may want to prioritize food pickup over delivery to ensure a satisfactory experience.