New City Chinese Restaurant

I love this restaurant their food is consistent and everyone there is so nice. Tonight I ordered a meal through GrubHub and when it got delivered I realize there was no sweet-and-sour sauce which literally makes the meal when you get sweet-and-sour chicken. I called up to new city and even though I had ordered through GrubHub and I know they don’t make as much money that way they sent a driver out who was here within 10 minutes just to deliver me the sauce that had been left off. This is a type of customer service you rarely see in 2022. This is why they are my go to Chinese place and I highly recommend giving them a chance if you are in the area.

This is my first and last visit. I decided to try this place since I was nearby and had picked up a few Dash orders from here a couple of years ago. However, the Wonton soup was barely warmer than room temperature and very light in color. Typically, I have to wait a bit to enjoy Wonton soup from other restaurants because it’s so hot. The “fried rice” that came with my meal was just plain rice with no vegetables at all. Overall, the entire meal was disappointing and definitely overpriced for what I received. Never again.

We’ve been ordering from here for years and always been happy. Our usual orders are sweet and sour chicken, general tsaos chicken, and vegetable lo mein.

Hit & Miss!!! Day to day, had some of the best food here and then had some of the lack luster as if I didn't want to work today in prepared food taste. It's definitely an option when looking to eat out but can quickly get replaced as a choice for something better. So where can I see them improving 🤔 lets 👀 .. customer service is key 🔑. Front office is the face of your company. Atmosphere is not inviting. Lobby needs an upgrade some TLC.. back house needs to look more professional in cooking and appearance.

I tried the bourbon chicken and it was the worst I've ever had, it tasted like chicken Jerky no sauce at all.