New Chong Wah

New Chong Wah is a Chinese restaurant located at 10839 W Florissant Ave in St. Louis, Missouri, 63136. As a member of the Chinese Restaurant category, it serves the local community with a variety of Chinese cuisine. They can be reached at (314) 521-6463 or their mobile number +1 314-521-6463 for inquiries or to place orders. The limited customer feedback available online presents a stark contrast in experiences, with one review indicating decades of unwavering loyalty, while another reports significant dissatisfaction with both the food and the service.

One customer review expresses an exceptionally high level of satisfaction and a long-standing relationship with New Chong Wah. This reviewer states that their family has been patronizing the establishment for "over 30 years" and considers it "one of the only ones I’ll go to." This speaks volumes about the consistent quality and positive experiences this customer and their family have had over a significant period. Their declaration, "They have me as a customer for the rest of my life!!!" underscores a deep-seated loyalty and implies that New Chong Wah has consistently met or exceeded their expectations over three decades.

In stark opposition to this glowing testimonial, another customer reported a very negative experience. Their review focused on a specific menu item, the St. Paul sandwich, which they described as "the worse tasting" they had ever had. The St. Paul sandwich is a regional specialty, particularly popular in St. Louis, consisting of an egg foo young patty with fillings such as dill pickles, white onion, and lettuce between two slices of white bread. The strong negative reaction to this dish suggests a significant issue with its preparation or quality at New Chong Wah during this customer's visit.

Furthermore, this dissatisfied customer also reported a negative interaction with the staff, stating that "the customer service lady was so rude." This is a serious concern as poor customer service can significantly impact a diner's overall experience, regardless of the food quality. The reviewer concluded with a definitive statement, "I will never come here again," indicating a complete loss of trust and a decision to avoid the restaurant in the future due to both the poor food and the rude service.

Given these two extremely different reviews, it is difficult to form a balanced and objective overall assessment of New Chong Wah based solely on this limited information. The positive review highlights the restaurant's ability to maintain customer loyalty over three decades, suggesting a consistent quality in their food and service that has satisfied at least one family for a very long time. This implies that New Chong Wah may have a strong foundation and a history of positive experiences for some patrons.

However, the negative review raises significant concerns about the current quality of at least one of their dishes, the St. Paul sandwich, and the professionalism of their customer service. This suggests potential inconsistencies in food preparation or service standards, or perhaps a decline in quality over time, at least in certain aspects of their operation.

The provided reviews do not offer any insights into the restaurant's environment or ambiance. There is no mention of the cleanliness, decor, or overall atmosphere of the dining space. Similarly, details about the services offered, such as dine-in, takeout, or delivery options, are not explicitly stated. We can infer that, as a Chinese restaurant, they likely offer takeout, and possibly dine-in and delivery, but this is not confirmed by the given information.

Features of New Chong Wah, based on the positive review, could be inferred to include consistently good quality food and service that has fostered long-term customer loyalty. The negative review, however, does not highlight any positive features and instead points out significant drawbacks in food quality and customer service. No promotional information, such as special offers or discounts, is mentioned in either of the reviews.

For local users in St. Louis, particularly those in the vicinity of W Florissant Ave, considering New Chong Wah, the available feedback presents a dilemma. The strong, decades-long loyalty of one customer suggests that the restaurant has the potential to provide a satisfying experience. Perhaps they have established specialties or a particular style of cooking that appeals to long-term patrons. However, the recent negative experience with a poorly prepared local favorite and rude customer service should also be taken seriously. It is possible that the restaurant's quality has fluctuated, or that experiences can vary significantly.

Potential customers might consider trying New Chong Wah based on the long-standing positive experience of one reviewer, but should also be aware of the recent negative feedback regarding food quality and service. It might be prudent to inquire about the preparation of specific dishes, especially local specialties like the St. Paul sandwich, and to pay attention to the customer service experience. Without more information, it is difficult to provide a definitive recommendation. The contrasting reviews suggest that individual experiences at New Chong Wah can vary widely.

In conclusion, New Chong Wah Chinese Restaurant in St. Louis has at least one very loyal customer who has been patronizing the establishment for over 30 years, indicating a history of positive experiences. However, a more recent review reports significant issues with the taste of a specific dish and rude customer service. Local users considering New Chong Wah should be aware of these contrasting opinions and may need to try the restaurant themselves to determine their own experience. Further information about the restaurant's environment, full range of services, and any current promotions would be beneficial in forming a more comprehensive assessment.