New China Royal Restaurant

I never usually come here, but when I do, I don’t regret it….. Until now. Last night I got off of work and I went straight there to get hot and sour soup. Never tried it -was curious- went home took a sip, immediately turned off. It’s definitely an acquired taste, the food was cooked right- just a no for me. I didn’t want a refund, I just wanted to swap for another soup. I talked to the manager. She was cool at first, but said they can’t swap my soup out if I don’t have the other soup with me. Ever since Covid, I didn’t think any other place would be taking anything back from any customer. I told her I threw it in the toilet, which I did, I don’t care, I wasn’t eating it that’s for sure. She said there was nothing that she could do and hung up. You guys lost a customer and I’ll definitely let people know how y’all roll.

I love their food and service! The atmosphere could use some pep but all and all, super friendly. The o ly complaint I have is I've ordered from.there frequently and received a $15 virtual rebate and it wouldn't allow me to add it to any of my cards including the one I used to order. Kinda bummed me out..

Been there at least a dozen times. Price is great, service is great, foods really good and they prepare it exactly as you request.

I order there whenever I come to town. I love their egg foo young but today it has disappointed me. The patties were all burnt on one side. When I called to inform them they offered me an egg roll for my troubles. I don't even like their egg rolls. Wish I could post a Pic. I said SPICY not BURNT

Portions have gotten smaller while prices have gone up. Ordered almost $40 worth of sweet and sour chicken and 3/4 of the chicken only had a pea size piece of chicken and the rest was breading. Quite a few of the sweet and sour chicken was only breading with no chicken at all. With the portions getting smaller and prices going up quite a bit, I would hope that the quality would match these changes. If not then cut the prices