New China

New China is a Chinese restaurant situated at 1146 Gum Branch Rd in Jacksonville, North Carolina. This establishment offers a variety of Chinese cuisine with services including both takeout and delivery to the local community. Recent customer reviews present a mixed picture of experiences, with some praising the food while others report significant issues with taste, service, and the handling of complaints.

Based on the available customer feedback, the interior of New China made an "underwhelming first impression" on one reviewer. However, specific details about the décor or ambiance are not provided. This suggests that while the aesthetic might not be the restaurant's strongest point, it did not detract from the overall experience for this particular customer, as their focus shifted to the food itself.

New China offers both takeout and delivery services. One customer who placed a delivery order reported a highly negative experience, indicating that "every single item apart from the white rice had a weird flavor that hit the tongue immediately. Like stale oil or mold or something." They also noted a strange smell emanating from the food when they went to dispose of it. This suggests a potential issue with food quality or freshness in at least one instance of a delivery order.

In contrast, another customer who opted for call-in and pickup had a more positive experience with the food. They found the "chicken curry and Lo Mein" to be "flavorful and fresh," and the "wonton soup" to be "savory." This indicates that the food can be well-received, with some dishes meeting expectations for taste and freshness.

The service at New China appears to be inconsistent based on the provided reviews. The customer who picked up their order initially found their call-in experience underwhelming, potentially interpreting the employee on the phone as rude. However, their perception changed upon arriving at the restaurant, where they found the same employee to be "delightful." This suggests that the initial phone interaction might not be representative of the in-person service. Conversely, the customer who had a negative experience with their delivery order described the "lady running the phone" as "mean and combative" when they inquired about a refund for the unsatisfactory food. They reported being told they would have to personally drive all the food back to the restaurant to receive a refund, a policy they found unreasonable, especially as a disabled non-driver.

A notable feature mentioned by one reviewer is that the food at New China reminded them of the Chinese food they had experienced in Pennsylvania and Maryland, suggesting a particular regional style that might appeal to those familiar with that type of cuisine. This could be a distinguishing factor for New China among other Chinese restaurants in the Jacksonville area.

Currently, there is no promotional information explicitly mentioned in the provided customer reviews. The focus of the feedback is on the quality of the food and the nature of the service received. Local users interested in any potential specials or discounts offered by New China would need to contact the restaurant directly at (910) 938-1288 or +1 910-938-1288 to inquire.

In conclusion, New China in Jacksonville, NC, presents a mixed bag of customer experiences. While some patrons have found the food, particularly dishes like the chicken curry, Lo Mein, and wonton soup, to be delicious and fresh, others have reported significant issues with the taste and smell of their delivery orders, suggesting potential problems with food quality. The service also appears to be inconsistent, with one customer experiencing an initial negative phone interaction that improved in person, while another reported rude and unhelpful behavior when seeking a refund for a problematic delivery. The restaurant's refund policy, requiring the customer to return delivered food in person, has also been a point of contention. Potential customers should consider these varying experiences when deciding whether to order from New China.

For local users in Jacksonville, NC, seeking Chinese cuisine, New China offers both takeout and delivery options. The positive feedback regarding the flavor and freshness of certain dishes suggests that the restaurant has the capacity to provide enjoyable meals. The mention of a specific regional style of Chinese food (PA & MD) could also be a draw for individuals familiar with or preferring that particular taste. However, the serious complaints about the quality of a delivery order – with descriptions of stale or moldy flavors – and the negative interaction with the staff regarding a refund are significant red flags that potential customers should not ignore.

The discrepancy in service experiences, from a "delightful" in-person interaction to a "mean and combative" phone demeanor, indicates a potential inconsistency in customer service standards. The unusual refund policy requiring the return of delivered food, especially for customers who may be unable to drive, is also a factor that could deter those relying on delivery services.

Given the strong negative feedback regarding food quality in at least one delivery instance, local users might want to exercise caution when ordering, particularly for delivery. Opting for takeout and personally inspecting the food before leaving the premises could be a way to mitigate some of the risks associated with potential quality issues. Additionally, inquiring about the restaurant's current food preparation practices and refund policies directly with the management might provide further clarity for prospective customers.

In summary, New China offers Chinese food in Jacksonville, NC, with some customers reporting delicious meals and pleasant in-person service. However, significant concerns have been raised regarding the quality of delivered food and the handling of complaints, including what appears to be an unconventional refund policy. Local users should weigh these contrasting experiences and consider their own priorities regarding food quality, service expectations, and convenience before choosing to order from New China. It may be prudent to proceed with caution and perhaps explore other Chinese restaurant options in the area to ensure a more consistently positive dining experience.