New China

New China, located at 104 Dothan Rd, Abbeville, AL 36310, USA, is a Chinese restaurant serving the local community. They can be contacted at (334) 585-0136 or via their mobile number +1 334-585-0136. Recent customer reviews present a stark contrast in experiences, with one detailing significant issues regarding food safety and service, while another praises the food as being among the best they have tasted.

One particularly concerning review recounts a highly negative experience. The customer stated that if they could give zero stars, they would. Their interaction began with a negative phone ordering experience, where they felt the staff member was inattentive and abruptly ended the call after quoting a 15-minute preparation time. Upon receiving their food, the reviewer reported alarming findings. While eating their sweet and sour chicken, they allegedly found a piece of metal. Furthermore, upon reaching the bottom of their fried rice, they claimed to have discovered a hair. The reviewer also noted that some of the chicken was so hard it was inedible. Based on this experience, they strongly advised others not to waste their money at New China.

In stark contrast, another customer who ordered their food to go described it as "the best Chinese food I've tasted." This reviewer, who claims to travel extensively, ranked New China as one of the top Chinese restaurants they have encountered. They expressed hope that the restaurant would maintain its flavor and "small town friendly hospitality." This review offers a significantly different perspective, highlighting a potentially high quality of the food's taste and a positive impression of the service's friendliness.

Given these conflicting reviews, providing a comprehensive introduction to New China that objectively covers the environment, services, and features is challenging due to the limited and contradictory information available. The negative review focuses primarily on food quality and a poor phone ordering experience, while the positive review concentrates on the taste of the food and friendly hospitality, without mentioning the environment or other services.

Regarding the environment of New China, neither of the provided reviews offers any specific details. We do not know about the ambiance, decor, cleanliness, or overall atmosphere of the restaurant's dining area. The positive reviewer ordered their food to go, so they did not comment on the dine-in experience. The negative reviewer's account does not provide any insights into the physical environment of the establishment.

In terms of services, we can infer that New China offers takeout service, as mentioned by the positive reviewer. The negative reviewer's experience with phone ordering and drive-through (implied by calling ahead and picking up food) suggests these services are also available. However, the negative review paints a picture of unprofessional phone service. The positive review mentions "small town friendly hospitality," suggesting that the in-person service for takeout was positive. Whether dine-in service is offered is not explicitly stated in either review.

Features of New China are difficult to ascertain definitively based on the limited and conflicting feedback. The positive reviewer praises the "flavor" of the food, suggesting that taste might be a strong point for some customers. However, the negative reviewer's experience highlights significant issues with food quality, including the presence of foreign objects (metal and hair) and poorly cooked chicken. The "small town friendly hospitality" mentioned in the positive review could be considered a feature, suggesting a welcoming attitude from the staff, at least during in-person interactions for takeout.

As for promotional information, neither review mentions any specific promotions, discounts, or special offers currently available at New China. Local users would need to contact the restaurant directly to inquire about any such offers.

In conclusion, the available customer reviews for New China in Abbeville, AL, present a highly polarized view. One customer reported severe issues with food safety and quality, along with a negative phone ordering experience. This review raises significant concerns about the restaurant's standards in food preparation and customer service. Conversely, another customer found the food to be exceptionally good and praised the friendly hospitality. This positive feedback suggests that New China might be capable of producing high-quality, flavorful food and offering pleasant service, at least in some instances. However, the serious allegations in the negative review cannot be ignored.

Local users considering New China should be aware of these contrasting experiences. The potential for excellent tasting food, as highlighted by one reviewer, might be appealing. However, the reported issues of foreign objects in food and poorly cooked items, along with unprofessional phone service, are serious red flags. Without more consistent and comprehensive feedback, it is difficult to provide a definitive assessment of New China. Potential customers might want to proceed with caution and perhaps consider recent reviews from other sources before making a decision. If choosing to try New China, it might be prudent to inspect the food carefully before consumption and provide feedback on their own experience to contribute to a more comprehensive understanding of the restaurant's current standards.